Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jamie Schow

Hutchinson,MN
Jamie Schow

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Enthusiastic and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with great work history, motivational approach and upbeat nature. Skilled at training employees and making organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement in a sensitive and effective way.

Overview

16
years of professional experience

Work History

Perkins Family Restaurant
Alexandria,, MN

Server
02.2002 - 08.2004

Job overview

  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Maurices
Alexandria , MN

Sales Associate
01.2000 - 10.2002

Job overview

  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Tracked stock using company inventory management software.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared large cash deposits with zero discrepancies.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Target
Alexandria, MN

Sales Associate
03.1998 - 11.1999

Job overview

  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Herbergers
Alexandria, MN

Sales Associate
06.1998 - 04.2001

Job overview

  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Achieved perfect attendance and on-time record.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Perkins Family Restaurant
St. Cloud, MN

Server Shift Leader/ Assistant Supervisor
10.2004 - 12.2009

Job overview

  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Managed scheduling for 27 servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Created incentive-based performance tracking systems to encourage positive and energetic service execution.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Perkins Family Restaurant
Plymouth , MN

Assistant Manager
01.2010 - 12.2013

Job overview

  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

University of Phoenix
Tempe, AZ

Associate Of Business Administration from Hospitality Administration And Management
06.2011

Delano Senior High School
Delano, MN

05.1999

Skills

  • Staff Supervision
  • Quality Standards
  • Staff Training
  • Sales Strategies
  • Customer Service
  • Staff Management
  • Sales Activities
  • Order Supplies
  • Cost Control
  • Business Administration

Timeline

Assistant Manager

Perkins Family Restaurant
01.2010 - 12.2013

Server Shift Leader/ Assistant Supervisor

Perkins Family Restaurant
10.2004 - 12.2009

Server

Perkins Family Restaurant
02.2002 - 08.2004

Sales Associate

Maurices
01.2000 - 10.2002

Sales Associate

Herbergers
06.1998 - 04.2001

Sales Associate

Target
03.1998 - 11.1999

University of Phoenix

Associate Of Business Administration from Hospitality Administration And Management

Delano Senior High School

Similar Profiles

CREATE PROFILE
Jamie Schow