Jamie Schuler
Omaha,Nebraska
Summary
Highly motivated claims professional with outstanding leadership skills. My prior claims handling experience has served as a trusted resource in resolving property damage, moderate to complex casualty and GL claims. I am a dependable, motivated and pride myself in serving as a mentor to my fellow colleages and in being a truated resource for clients and colleagues alike.
Overview
11
11
years of professional experience
Work History
Property Damage Supervisor
Sedgwick Claims Management
09.2023 - Current
- Train, coach and develop all new employees to surpass company initiatives and maintain quality file handling
- Review reports and metrics daily to ensure the efficient handling and resolution of all claims
- Managed team between6-8 adjusters
- Maintained a positive and professional relationship with all clients and employees
- Frequent discussions with the client to ensure client expectations are being met
- Handled escalations calls
- Led company roundtable reviews for liability and coverage discussions
- Provided supervisor directions and1:1 coaching
- Provided live and regulatory audits on files
- Bodily Injury Adjuster: November2013 - Current
Sedgwick Claims Management
10.2022 - 09.2023
- Currently licensed in all required states, with Non-Resident home state being in Oklahoma
- Processed claims consistent with client and corporate policies, procedures, and best practices while upholding compliance with statutory, regulatory, and ethical requirements
- Guided clients through claims procedures and resolved minor complaints during claims-handling process
- Exercised proper judgment and decision making to analyze claims exposure, determine proper action, and appropriately settle claims
- Performed data entry functions, including claim file updates and forms
- Interacted extensively with various parties involved in claim process
- Handled, managed, and maintained caseload of up to200 assigned multi-exposure claims
- Performed fact-finding and investigated property, real, bodily injury damage, recorded information, and transmitted information to accurately determine potential indemnities
- Examined claims forms and other records to determine insurance coverage
- Negotiated settlements for bodily injury and property damage pre-litigation
- Built property damage estimates based on direct assessments and investigations
- Conferred with legal counsel/defense counsel on claims requiring litigation and/or defense
- Referred questionable claims to investigators or claims adjusters for external sources investigations
- Analyzed information gathered during investigation and reported findings and recommendations
- Supported investigations and determined extent of liability by collecting evidence, documents and statements from claimants, witnesses, medical and law enforcement professionals
- Negotiated, paid and processed settlements for uncomplicated claims up to100,000.00
- Entered claim payments, reserves, and new claims on computer system, inputting concise yet sufficient file documentation
- Contacted or interviewed claimants, doctors, medical specialists, and employers to get additional information
- Controlled losses with accurate determination of coverage limitations and liabilities
Repwest Insurance
11.2013 - 10.2022
Education
Diploma - undefined
Riverside High School
Oakland, IA05.1997
Skills
- Exposure analysis
- Claims processing
- Risk assessment
- Best practices implementation
- Supervisor and leadership skills
- Worked with excel, word, OneNote And Claims Toolkit
- Regulatory audits
- Driven claims metrics
- Leadership and team development
- Coaching and training
- Customer and client management
- Data Analysis And performance metrics
- Conflict Resolution and Negotiations
Timeline
Property Damage Supervisor
Sedgwick Claims Management
09.2023 - Current
Sedgwick Claims Management
10.2022 - 09.2023
Repwest Insurance
11.2013 - 10.2022
Diploma - undefined
Riverside High School
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