Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Scribe

Tornado,WV

Summary

A dynamic entrepreneur with a proven track record in brand building and financial oversight, I've leveraged strategic thinking and an innovative mindset to drive revenue growth at Self Employed Web. Skilled in customer relations and team bonding, I excel in creating and nurturing high-performing teams. My career showcases significant achievements in enhancing customer satisfaction and operational efficiency.

Overview

13
13
years of professional experience

Work History

Entrepreneur

Self Employed Web
08.2023 - Current
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Determined business plan, mission statement, and vision.
  • Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
  • Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
  • Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
  • Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
  • Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.

Customer Service Cashier

Krogers Grocery Store
12.2021 - 10.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.

Courtesy Clerk

Krogers Grocery Store
01.2021 - 09.2022
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Collaborated with team members to maintain a well-organized and efficient work area.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Increased overall efficiency by assisting with price checks and product location inquiries from customers.

Textile Worker

Goodwill
09.2015 - 08.2018
  • Tidied work area to create and maintain safe working environment on floor.
  • Labeled and packed yarn on carts to prepare for shipment.
  • Performed basic maintenance and cleaning processes on spinning machines and related equipment.
  • Inspected machines before each shift and reported problems to supervisor.
  • Notified supervisor of observations regarding working conditions and machine functionality.
  • Removed waste, damaged tubes and imperfect yarn from floor to keep focus on functional products.
  • Complied with company policies, shop regulations and legal requirements.
  • Studied guides, samples and charts to determine setup requirements for each task.
  • Played a key role in achieving company sustainability goals by proactively identifying opportunities for reducing environmental impact within the manufacturing process.
  • Reduced waste by closely monitoring material usage and implementing recycling initiatives.
  • Demonstrated adaptability by quickly learning new technologies as they were introduced into the textile manufacturing process.
  • Contributed to the development of company-wide best practices, sharing knowledge and expertise with colleagues to foster a collaborative and high-performing work environment.

Lottery Attendant

Bammy's Hotdogs
01.2012 - 08.2016
  • Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
  • Maintained a clean and organized work area, contributing to a comfortable environment for customers.
  • Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
  • Supported overall store operations as needed by assisting with product stocking or cashier duties during busy periods or staff shortages.
  • Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
  • Enhanced the overall customer experience by maintaining a friendly and approachable demeanor, fostering positive relationships with regular patrons.
  • Worked collaboratively with team members to create a positive work atmosphere and deliver outstanding customer experiences.
  • Promoted responsible gaming practices by monitoring customer behavior and intervening when necessary.
  • Enhanced customer satisfaction by efficiently processing lottery transactions and providing prompt service.
  • Stayed informed about jackpot amounts and special promotions, enabling effective communication with customers regarding potential winnings.
  • Completed daily sales reports accurately, ensuring proper documentation of transactions and revenue generation.
  • Processed winning tickets promptly while verifying identification documents according to established guidelines.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and guiding customers through the lottery process.
  • Resolved customer disputes calmly and professionally, maintaining a positive store reputation within the community.
  • Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
  • Performed regular maintenance on lottery machines to ensure optimal functionality and prevent downtime or disruptions in service.
  • Contributed to increased store revenue through effective cross-selling of other products during lottery interactions.
  • Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
  • Educated new employees on lottery procedures, contributing to successful onboarding processes for staff members.
  • Assisted customers with lottery game selection, increasing their chances of winning and promoting repeat business.
  • Collected fees for services and games, managing $Amount in cash daily maintaining compliance with State gambling laws.
  • Preserved safe and clean gaming floor to protect customers and business interests.
  • Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
  • Dealt cards for blackjack and poker games.
  • Reset and refilled slot machines with tickets and money.

Education

GED -

West Virginia Spokes
Charleston, WV
09.2009

Skills

  • Goal setting
  • Entrepreneurial personality
  • Strategic thinking
  • Customer relations
  • Innovative mindset
  • Team bonding
  • Brand building
  • Customer acquisition
  • Cultural development
  • Revenue generation
  • Financial oversight
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash handling expertise
  • Cash management

Timeline

Entrepreneur

Self Employed Web
08.2023 - Current

Customer Service Cashier

Krogers Grocery Store
12.2021 - 10.2022

Courtesy Clerk

Krogers Grocery Store
01.2021 - 09.2022

Textile Worker

Goodwill
09.2015 - 08.2018

Lottery Attendant

Bammy's Hotdogs
01.2012 - 08.2016

GED -

West Virginia Spokes

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Jamie Scribe