Client Service Network
JAMIE SELLERS
Charlotte,NC
Summary
To lead, develop and establish a comprehensive client service program or department. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Chief Strategy Officer
Safe Alliance
07.2023 - Current
- Assisted in securing strategic partnerships with 20 plus external organizations, expanding agencies reach and increasing agency visibility, coordinate services, look for potential partnership opportunities, and ensure that the issues of domestic violence, sexual assault, and child abuse, as well as the needs of clients, are in the forefront of community conversations
- Establish and maintain confidentiality, referral and partnership protocols for the Survivor Resource Center and The Umbrella Center
- Analyze and evaluate workflow, policies, procedures, and program and agency performance data to identify opportunities for organizational improvement
- Working with Service Directors, develop plan to act upon organizational improvement opportunities
- Support agency and program with developing and maintaining budget, policies, and procedures
- Coordinate and participate in advocacy/civic engagement efforts on behalf of the agency and clients with local, state and national governing bodies by addressing systems issues to promote social and systems change.
- Led multi-functional teams for successful implementation of strategic initiatives, resulting in better client service.
Director
Survivor Resource Center
10.2022 - 06.2023
- Ensure the long-term health of the Survivor Resource Center through strategic planning, outcome planning, quarterly reporting, program planning, and the creation/maintenance of service area policies and procedures
- Increased volume by 166%.
- Develop, implement, and supervise programming specific to the changing needs of clients experiencing child abuse, sexual assault, and domestic violence
- Ensure the availability of, develop procedures for and manage the delivery of robust hotline services, working in conjunction with key community partners
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Director
Greater Charlotte Hope Line
08.2021 - 06.2023
- Ensure the long-term health of the Greater Charlotte Hope Line through strategic planning, outcome planning, quarterly reporting, program planning, and the creation/maintenance of service area policies and procedures
- Develop, implement, and supervise programming specific to the changing needs of clients experiencing child abuse, sexual assault, and domestic violence
- Ensure the availability of, develop procedures for and manage the delivery of robust hotline services, working in conjunction with key community partners
- Ensure that programming includes a preventative focus, especially as it relates to parenting support
- Provide primary supervision of assigned staff
- Work with the Chief Operating Officer and General Counsel to identify program development opportunities and implement new program services.
Director
Victim Assistance Court Program
03.2017 - 12.2022
- Ensure the availability of crisis intervention services, develop procedures for and manage the delivery of client services, work in conjunction with five plus key community partners
- Record and report program statistics accurately and in a timely fashion
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Spearheaded successful product launch of E-filing (Electronic Filing of Civil Domestic Violence Protective Order). that resulted in increased brand visibility and client service.
Director
Lake Norman
02.2021 - 09.2021
- Provide primary supervision of assigned staff
- Record and report program statistics accurately and in a timely fashion
- Develop, implement, and supervise programming specific to the changing needs of clients experiencing domestic violence, sexual assault, child maltreatment, elder abuse, and human trafficking in partnership with LKN service providers
- Manage client complaints/grievances
- Maintain relationships with key community partners, to ensure that the best client care is being provided
- Develop and implement the launch of E-filing (Electronic Filing of Civil Domestic Violence Protective Order) from the LKN office.
Program Manager
Victim Assistance Court Program
01.2016 - 03.2017
- Responsible for hiring and developing in office staff
- Ensure the availability of crisis intervention services, develop procedures for and manage the delivery of client services, work in conjunction with key community partners
- Manage client complaints/grievances
- Supervise in-office advocates and ensure the effective delivery of services through crisis intervention, safety planning, and assessing client needs
- Work with Director to identify program development opportunities and implement new program services.
Program Supervisor
Victim Assistance Court Program
05.2015 - 01.2016
- Assist in recruiting, training and supervising qualified staff and interns
- Manage client complaints/grievances
- Supervise court advocate staff and ensure the effective delivery of services through crisis intervention, safety planning, and assessing client needs
- Deliver client services by assisting with Domestic Violence Protective Order paperwork, providing intake, assessment, crisis intervention and safety planning
- Make referrals to community resources when appropriate and provide telephone crisis intervention as needed
- Maintain accurate, up to date client, program and agency records, including timely reporting case tracking
- Work to ensure goals and outcomes for program are met
- Record and report program statistics accurately and in a timely fashion
- Ensure that employee time is entered into timekeeper system accurately; approve timesheets according to established deadlines; and office staffed appropriately
- Support agency mission by leading/participating personally and ensuring staff involvement in agency and community meetings and committees as requested by supervisor
- Promote and maintain professional relationships with agency staff, volunteers, and community partners.
Court Advocate
Victim Assistance Court Program
08.2013 - 05.2015
- Deliver client services by assisting with Domestic Violence Protective Order paperwork, providing intake, assessment, crisis intervention and safety planning
- Make referrals to community resources when appropriate and provide telephone crisis intervention as needed
- Facilitate client involvement with the criminal justice system by providing information, advocacy, and court preparation to clients
- Accompany clients to court as needed for appropriate court coverage
- Increase community awareness of victimization and available resources by responding to public speaking requests from VA Coordinator and/or Division Directors
- Promote and maintain professional relationships with agency staff, volunteers, criminal justice personnel and other community groups by participating in activities that further the goals of the agency and Victim Assistance
- Contribute to quality services by staying informed of developments/trends in the area of victimization
- Contribute to the dissemination of client service information by maintaining of accurate, up-to-date client, division and agency records
- Contribute to agency effectiveness by performing other agency duties as assigned.
Director of Residential Services/DV-Coordinator
Safe Passage Inc.
09.2011 - 04.2013
- Responsible for hiring and developing shelter staff
- Primary Domestic Violence Educator
- Provide advocacy with both residential and non-residential clients
- Coordinate all community outreach activities and presentations
- Organize weekly advocacy meetings.
Shelter House Manager
Safe Passage Inc.
08.2011 - 09.2011
- Provide timely response to verbal or written agency grievances
- Supervise shelter staff
- Manage daily shelter activity: Household maintenance, update weekly menu, completed weekly grocery list
- Provide life skills assessment and customized training in group and individual sessions
- Revised and updated shelter guidelines.
Residential Advocate
Safe Passage Inc.
07.2011 - 08.2011
- Complete Intakes
- Legal and Victim Advocacy
- Safety Planning.
Project ID Coordinator/Court Advocate
The House of Ruth
07.2010 - 06.2011
- Responsible for all aspects of planning, development and implementation of Project ID Abuse
- Develop informational programs on Project ID Abuse tailored to the needs of various professionals within the justice system
- Provide technical assistance to prosecutors, law enforcement and other justice system partners to promote expansion of Project ID Abuse database, pro arrest policies and protocols
- Assist victims of domestic violence with assessment, individual supportive counseling, advocacy, information, referral and development of a safety plan
- Collect, compile and maintain data for monthly, quarterly, and annual reports in a timely manner to meet agency needs
- Attend quarterly DV offender Database development meetings
- Work cooperatively with House of Ruth staff and volunteers to meet the needs of the client population.
Client Advocate
Turning Point
11.2009 - 06.2010
- Obtained personal client intake information
- Performed needs and goal assessments
- Developed Curriculum for adult/youth Basic Skills Training.
Education
Bachelor of Science - Human Development, Family Studies
The University of Alabama
Tuscaloosa, AL05.2010
Skills
- Operational Excellence
- Data-driven decision-making
- Strategic Partnerships
- Organizational Development
- Operational Efficiency
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Attention to Detail
- Relationship and Team Building
- Leadership and People Development
Certification
- CFLE – Certified Family Life Educator
- Benefits Bank
- Victim Service Provider
Affiliations
- NCCADV-Co-Chair
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time off401k matchHealthcare benefitsPersonal development programsPaid sick leaveQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Chief Strategy Officer
Safe Alliance
07.2023 - Current
Director
Survivor Resource Center
10.2022 - 06.2023
Director
Greater Charlotte Hope Line
08.2021 - 06.2023
Director
Lake Norman
02.2021 - 09.2021
Director
Victim Assistance Court Program
03.2017 - 12.2022
Program Manager
Victim Assistance Court Program
01.2016 - 03.2017
Program Supervisor
Victim Assistance Court Program
05.2015 - 01.2016
Court Advocate
Victim Assistance Court Program
08.2013 - 05.2015
Director of Residential Services/DV-Coordinator
Safe Passage Inc.
09.2011 - 04.2013
Shelter House Manager
Safe Passage Inc.
08.2011 - 09.2011
Residential Advocate
Safe Passage Inc.
07.2011 - 08.2011
Project ID Coordinator/Court Advocate
The House of Ruth
07.2010 - 06.2011
Client Advocate
Turning Point
11.2009 - 06.2010
- CFLE – Certified Family Life Educator
- Benefits Bank
- Victim Service Provider
Bachelor of Science - Human Development, Family Studies
The University of Alabama
Software
Financial Edge
Microsoft Office
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