Jamie Semuga

Scheduling office visits for pain management and surgical center

Verifying insurance

Assist with Prior Authorizations

Managed inventory of food and supply orders effectively.

Prepared a variety of meals to meet dietary needs.

Implemented efficient tracking systems optimizing inventory processes.

Enhanced cleanliness standards within facilities.

• Collaborated with cross-functional teams to improve product quality and reduce warranty costs.
• Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
• Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
• Conducted thorough investigations of product failures, identifying root causes and implementing corrective actions to prevent recurrence.
• Performed detailed cost analyses on warrantied items helping refine pricing strategies based on actual costs incurred.
• Analyzed historical data on warranty claims to identify recurring problems or potential areas for improvement within the organization''s products or services offering.
• Coordinated with internal departments such as engineering, manufacturing, and quality control to address potential product defects impacting warranties.
• Assisted in the development of comprehensive warranty policies and procedures, ensuring consistency across all business units.
• Provided clear communication between the warranty department and other internal teams, fostering a collaborative environment that expedited problem resolution.
• Streamlined the warranty process for faster claim resolution and better customer experience.
• Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
• Trained new hires on company-specific warranty processes, fostering a knowledgeable workforce capable of handling complex claims.
• Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
• Checked documentation for accuracy and validity on updated systems.
• Verified client information by analyzing existing evidence on file.
• Generated, posted and attached information to claim files.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.