Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jamie Sessoms

Atlantic City,NJ

Summary

Experienced Customer Care Supervisor with over a decade of hands-on experience in the hospitality industry. Proficient in leading customer service teams, implementing effective training programs, and improving service delivery. Known for proactive approach in addressing customer needs and enhancing operational efficiency. Aims to leverage extensive background in policy implementation and team leadership to contribute to the success of a dynamic organization.

Overview

19
19
years of professional experience

Work History

First Resorts Mangement Corporation
Atlantic City, NJ
05.2011 - Current
  • Managed daily operations, ensuring high-quality customer service.
  • Developed and implemented processes for handling customer inquiries, complaints, and escalations in a timely manner.
  • Conducted training for new employees on customer service policies and procedures.
  • Kept current with product knowledge to provide accurate customer support
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

Customer Care Representative

First Resorts Management Corporation
Atlantic City, NJ
01.2006 - 12.2009
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.

Education

Cardiovascular Technician -

Star Technical Institute
Egg Harbor, NJ

Skills

  • Customer Service Excellence
  • Team Leadership
  • Operations Management
  • Training programs
  • Account Management
  • Performance Improvement
  • Policy Implementation
  • Complaint Resolution
  • Performance Improvement

Accomplishments

  • I was awarded with Employee if the quarter.
  • I was awarded Employee of the Year.

Timeline

First Resorts Mangement Corporation
05.2011 - Current

Customer Care Representative

First Resorts Management Corporation
01.2006 - 12.2009

Cardiovascular Technician -

Star Technical Institute

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Jamie Sessoms