Jamie Sewell

• Overseen performance and task execution by Collection Specialist team.
• Conduct daily analysis of call reports.
• Evaluated call quality and provided feedback to enhance performance.
• Managed progress and productivity data through detailed spreadsheet analysis.
• Monitored and documented key risk indicators.
• Developed strategies enhancing Asset Quality efficiencies.
• Initiated upgrades to improve data analysis capabilities for the Collection Specialist.
• Managed resolution of conflicts.
• Facilitated implementation of company processes.
• Directed and executed specialized assignments to meet organizational objectives.
• Designed and tracked Key Performance Indicators tailored for Collection Specialist performance.
• Guides employees on enhancing their performance.
• Facilitated recruitment activities, including interviewing and welcoming new hires.
• Leads team gatherings.
• Supported development of newly hired staff.

Undertook travel assignments as required.

• Analyzed and forwarded default loans to legal team for judgment.
• Facilitate payment arrangements with borrowers
• Facilitated execution of essential legal paperwork.
• Manage several databases effectively.
• Handled systematic upkeep of accounts.
• Employed methodological approach to locate individuals.

• Handled invoicing and ensured accurate payment submissions within the department.
• Revise customer contact details within the main database.
• Ensured proper handling and archiving of loan records.
• Coordinated appraisal, inspection and property preservation requests.
• Maintained accurate logs of actions taken regarding loan accounts.
• Generated weekly reports to track loan charge-off activities.
• Assumed responsibility for charging off loans as necessary.
• Managed processing of deficiency correspondence.
• Prepared and dispatched progress reports to CRA specialists.
• Validated report data to confirm early intervention letter dispatch compliance.
• Validated proper collector allocation for accounts in the queue on a daily basis.
• Arranged travel and processed expense reports for Vice President.
• Compiled and filed VP's financial reports within designated timeframes.
• Oversaw inventory levels to ensure timely replenishment of office supplies.
• Delivered comprehensive support tailored to team requirements.
• Utilized AS400, Lending Cycle, and Microsoft Office platforms for operational tasks.