Jamie Shaw

Results-driven General Manager with 15 years of experience leading high-performing teams, optimizing operational efficiency, and consistently exceeding business goals. Demonstrated success in driving sales growth, enhancing customer loyalty, and improving financial performance across multiple locations. Known for strategic planning, process automation, and conflict resolution, with a strong focus on team development and internal promotions. Adept at executing initiatives that result in increased profitability, customer satisfaction, and staff engagement.

• Business Growth & Revenue Expansion: Spearheaded marketing strategies that led to a 7% increase in customer base and 5% year-over-year services growth in a competitive market.

  Developed and implemented sales initiatives that consistently exceeded revenue targets, contributing to significant financial gains for multiple locations.

• Leadership & Team Development: Successfully led and developed a team of 20 employees, fostering a culture of accountability and excellence, resulting in high employee retention and internal promotions.

  Played a pivotal role in training and mentoring assistant managers and key staff, preparing them for advanced roles within the organization.

  Created and implemented performance coaching programs that enhanced team skills, productivity, and customer service standards.

• Process Optimization & Efficiency: Introduced process automation strategies that reduced operational inefficiencies and enhanced overall business performance.

  Led initiatives that improved inventory management, reducing waste and optimizing product availability, contributing to enhanced financial stability.

• Customer Relationship & Loyalty Building: Developed strategies for building long-lasting customer relationships, resulting in increased customer satisfaction, repeat business, and higher sales conversion rates.

  Successfully resolved customer conflicts, improving overall customer experience and ensuring loyalty through effective issue resolution and service recovery.

• Financial Management & P&L Oversight: Managed P&L for multiple locations, implementing cost-control measures and budgeting strategies that maximized profitability while maintaining high service standards.

  Developed projections and financial forecasts that provided clear guidance for long-term business planning, contributing to strategic decision-making at the corporate level.

• Cross-Functional Collaboration & Consistency: Collaborated with regional and corporate teams to maintain operational consistency across all locations, ensuring alignment with corporate goals and brand values.

  Played an instrumental role in store opening procedures, ensuring smooth transitions and adherence to company policies, security standards, and operational guidelines.