Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Shelley

Howardwick,TX

Summary

Proven healthcare professional with a track record of enhancing patient satisfaction at Clarendon Nursing Home through compassionate communication and vital signs monitoring. A reliable team player, adept at maintaining confidentiality and offering emotional support, significantly improving care standards. Skilled in healthcare ethics and observing responses, consistently achieving positive patient outcomes.

Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.

Overview

12
12
years of professional experience
1
1
Certification

Work History

CNA

Clarendon Nursing Home
06.2022 - 11.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Home Health Caregiver

Accent Care Home Health
07.2021 - 06.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
  • Assisted disabled clients to support independence and well-being.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Transported clients for medical and personal outings.
  • Provided direct personal care and administrative services to clients.

Manager

SUBWAY®Restaurants
04.2019 - 02.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.

Assistant Manager

Dollar General
03.2013 - 01.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Education

No Degree - CNA

Clarendon Nursing Home
Clarendon, TX
01-2024

Skills

  • Vital signs monitoring
  • Dressing assistance
  • Maintaining confidentiality
  • Compassionate communication
  • Reliable team player
  • Bedside manner
  • Compassionate
  • Compassionate caregiver
  • Companionship and emotional support
  • Documenting behaviors
  • Healthcare ethics
  • Observing responses

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • First Aid Certification - American Red Cross or American Heart Association.

Timeline

CNA

Clarendon Nursing Home
06.2022 - 11.2024

Home Health Caregiver

Accent Care Home Health
07.2021 - 06.2022

Manager

SUBWAY®Restaurants
04.2019 - 02.2021

Assistant Manager

Dollar General
03.2013 - 01.2016

No Degree - CNA

Clarendon Nursing Home

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Jamie Shelley