Jamie Shelton
Clearfield,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Medallus Medical Urgent Care
08.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Insurance Billing Specialist
Tanner Memorial Clinic
07.2023 - 03.2024
- Check eligibility to process insurance request
- Send insurance appeals/corrected claims for payment
- Speak to providers offices to make sure correct procedures are billed
- Worked with all Mediciad insurance providers to resubmit denied claims
Lead Customer Service, Representative
Connexion Point
09.2016 - 02.2022
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Maintained accurate records of my teams performance and progress.
- Assisted in the development and implementation of customer service policies and procedures.
- Managed teams up to 20 agents during open enrollment periods.
- I made sure all agents maintained high quality assurance scores.
- Listened and provided agents with feedback on calls.
Facility Administrator
Wayfair.com
10.2015 - 07.2016
- Coordinated and managed facility operations, including maintenance of building systems, equipment and supplies.
- Developed and maintained relationships with vendors to ensure timely delivery of services and materials.
- Scheduled preventative maintenance for all equipment in the facility.
- Assisted with budgeting activities for the facility, including forecasting expenses, tracking revenue streams and monitoring costs associated with running the facility.
- Managed daily operations such as payroll, customer service, inventory control, and other administrative tasks related to running a facility.
- Maintained accurate records of all work performed on the premises, as well as any repairs or upgrades that have been completed.
Education
High School Diploma -
05-2008
Skills
- Insurance Verification
- Payment Posting
- HIPAA Compliance
- Verbal Communication
- Mail Sorting
- Database Management
- Job Billing
- Customer Service
- Quality Control
- Professionalism
- Office Equipment Operation
- 10-Key Data Entry
- Organizational Skills
- Active Listening
- Process Monitoring
- Adaptability and Flexibility
- Teamwork and Collaboration
- Manual Processing
- Administrative Support
- 60 wpm
Certification
CPR certified
Timeline
Medical Receptionist - Medallus Medical Urgent Care
08.2024 - Current
Insurance Billing Specialist - Tanner Memorial Clinic
07.2023 - 03.2024
Lead Customer Service, Representative - Connexion Point
09.2016 - 02.2022
Facility Administrator - Wayfair.com
10.2015 - 07.2016
Northridge High School - High School Diploma,
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