Jamie Shepherd
Price,UT
Summary
I am a team-minded Customer Service Administrator offering 23 years of experience working closely with company departments to improve processes. I am a loyal, responsible, hard working employee. I am highly-motivated with desire to take on new challenges with a strong work ethic. I know that I will provide your company with great success for future business.
Overview
11
11
years of professional experience
Work History
Customer Service
Swanson Industries
Helper, UT
04.2013 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized files according to established procedures for easy retrieval later on.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Processed customer orders accurately and in a timely manner.
- Identified discrepancies between source documents and entered data.
- Scanned documents into appropriate databases for storage purposes.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
- Researched requested information using available resources when necessary.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Screened and regularly answered calls to provide assistance to important clients.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Prepared payroll documentation by entering data into cumulative payroll document.
Education
High School Diploma -
Carbon High School
Price, UT05-1996
Skills
- Complaint Handling
- Regulatory Compliance
- Direct Sales
- Customer Service
- Order Processing
- Quality Control
- Account Reconciliation
- Calm Under Pressure
- Order and Refund Processing
- Time Management Abilities
- Administrative and Office Support
- Customer Service Excellence
- Credit Card Payment Processing
- Multitasking
- Billing Adjustments and Refunds
- High-Energy Attitude
- Self Motivation
- Organizational Skills
- Customer Relations
- Reliability
- Data Entry
- Problem-Solving
Affiliations
- I love being outdoors-camping, fishing, hiking, side x side riding and spending time with family.
Timeline
Customer Service
Swanson Industries
04.2013 - Current
High School Diploma -
Carbon High School