Jamie Shepherd
Pine River
Summary
Achieved high customer satisfaction ratings through effective service delivery. Streamlined data entry operations, resulting in improved accuracy and efficiency. Cultivated a reputation for reliability and energy in team settings. Leveraged extensive experience in customer service, data entry, and sales to enhance team performance. Maximized use of MS Word, Office, QuickBooks, and Excel to support business objectives. Adapted to multiple platforms, including Apple Mac, iOS, Windows, and Android, to meet diverse needs. Established credibility as a certified independent L’Bri skincare consultant, driving product sales. Created and performed original Christian/gospel music, contributing to local church services.
Committed to starting a career and working together towards mutual objectives.
Expect timely correspondence to advance the discussion.
Overview
19
19
years of professional experience
1
1
Certification
Work History
L’BRI Certified Skincare Specialist
L’BRI Pure n’ Natural
03.2018 - Current
- Achieved significant sales growth by implementing targeted marketing strategies. Cultivated strong relationships with clients, resulting in increased customer loyalty. Streamlined sales operations, leading to improved team productivity and satisfaction.
- Managed customer interactions to ensure a positive experience and foster long-term relationships.
- Nurtured warm leads through personalized communication to support sales initiatives.
- Implemented measures to safeguard confidential data and uphold privacy regulations.
- Organized and led online meetings to ensure effective information sharing and engagement among participants.
- Applied in-depth computer knowledge to implement software solutions and streamline processes across various platforms.
- Managed financial performance and customer relations to drive profitability and satisfaction.
- Completed comprehensive training program at L'Bri University Online, resulting in certification as a Skin Care Specialist on 08/30/2020.
Wellness Coordinator Manager
The Joint Chiropractic
05.2025 - Current
- Supervised operational processes within the clinic to maintain optimal patient flow and service standards.
- Implemented effective strategies in spreadsheet software to accelerate data entry, resulting in faster document processing.
- Streamlined administrative processes through effective phone handling, meticulous filing of documents, and accurate data entry.
- Analyzed market trends and developed innovative sales strategies to expand market share and boost revenue growth.
- Optimized office task management to elevate sales performance and deliver comprehensive support to sales team efforts.
- Evaluated clinical staff performance to ensure alignment with best practices and adherence to regulatory standards.
- HIPPA Compliant and Confidentiality.
Data Entry Specialist
TCDI
01.2023 - 2025
- Achieved timely completion of data entry and coding for legal documents, contributing to project success. Contracted per project to deliver high-quality support.
- Executed high-speed typing tasks to support seamless communication and record-keeping processes.
- Conducted thorough reviews and audits to maintain high levels of detail-oriented work.
- Applied understanding of company databases to optimize data integrity and accessibility for team projects.
- Achieved improved data organization through effective management of Excel spreadsheets. Enhanced team productivity by optimizing data entry workflows. Delivered comprehensive support for data analysis initiatives.
- Prioritized and coordinated various tasks to support team objectives and maintain productivity.
- Implemented measures to safeguard confidential data and prevent unauthorized access.
- Implemented effective organizational strategies to manage multiple tasks and deadlines.
- Managed responsibilities independently, showcasing strong problem-solving and decision-making skills.
- Engaged in collective problem-solving efforts to enhance project outcomes.
- Developed and maintained organized systems for tracking time allocation across multiple projects.
- Applied in-depth computer knowledge to implement software solutions and streamline processes across various platforms.
- Demonstrated versatility in managing diverse tasks and responsibilities effectively.
Front Office Lead Secretary
Bergstrom Automotive
05.2016 - 08.2018
- Operated multi-line telephone system, directing calls to designated personnel to enhance communication flow.
- Articulated complex ideas clearly and concisely to ensure understanding among diverse audiences.
- Updated and organized vehicle documentation, focusing on detail and precision.
- Achieved streamlined operations by leveraging MS Office Suite for document management. Enhanced financial accuracy through proficient use of QuickBooks. Fostered timely communication and collaboration via email and chat.
- Achieved streamlined filing and documentation processes that improved overall efficiency. Enhanced record-keeping accuracy through diligent paperwork management. Facilitated timely access to critical documents, supporting team productivity.
- Demonstrated self-sufficiency in executing duties while maintaining high-quality standards.
- Implemented measures to safeguard confidential data and uphold privacy regulations.
- Developed and implemented detailed event timelines and budgets to optimize planning efficiency and attendee experience.
Office Manager
Family Dental Associates
03.2007 - 11.2010
- Scheduled appointments to facilitate efficient workflow and support team objectives. Assisted in managing calendars to optimize time and resource allocation. Coordinated with clients to confirm meeting details and enhance communication.
- Managed all incoming and outgoing phone communications.
- Executed x-ray procedures and ensured high-quality imaging standards.
- Assisted clients in selecting suitable dental insurance plans to meet their needs. Guided individuals through the enrollment process for dental coverage. Supported customer inquiries regarding plan benefits and coverage details.
- Assisted in processing accounts receivable and payable transactions. Supported reconciliation of financial statements. Helped maintain accurate records of customer payments and vendor invoices.
- Assisted teams in utilizing MS Office for document creation and data management. Supported collaboration through Google Drive for file sharing and project coordination. Aided in financial tracking and reporting using QuickBooks.
- Executed customer paperwork processing to ensure compliance and accuracy.
- Oversaw management of business checking account operations.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Organized office supplies and materials for efficient access. Assisted in maintaining cleanliness and orderliness of workspaces. Supported team members in preparing meeting areas for presentations.
- Executed comprehensive business tax preparation processes to ensure compliance with regulations.
- Assumed responsibility for dental side chair duties as required.
- Executed errands to ensure operational efficiency and support team needs.
- Ensured strict adherence to confidentiality protocols and standards.
- Executed tasks autonomously and collaboratively within team environments.
Education
GED -
Homeschool
Port Washington, WIRealtor Classes And License - Sales of Realty
Online Shore West Realty
Waukesha, WISkills
- Acquired knowledge and skills rapidly to enhance team performance and efficiency
- Executed responsibilities with a focus on punctuality to support operational efficiency
- Established a reputation for dependability in meeting project deadlines and expectations
- Fostered a collaborative environment to enhance team dynamics and productivity
- Facilitated organization of resources to support project execution
- Designed and implemented activities to enhance enjoyment and interaction
Certification
- Certified Skin Care Specialist
- August 2020 to Present
- Took the Certified Skincare Course of study at L’BRI University Online. I successfully completed this course of study on 8/30/2020. I received my Certificate of Achievement and was given the title of Certified Skin Care Specialist.
Assessments
- Data entry: Attention to detail — Proficient
- July 2023
- Maintaining data integrity by detecting errors
- Full results: Proficient
- Managing accounts in QuickBooks — Proficient
- Using QuickBooks software to manage business financials
- Bookkeeping — Proficient
- Calculating and determining the accuracy of financial data
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Wellness Coordinator Manager
The Joint Chiropractic
05.2025 - Current
Data Entry Specialist
TCDI
01.2023 - 2025
L’BRI Certified Skincare Specialist
L’BRI Pure n’ Natural
03.2018 - Current
Front Office Lead Secretary
Bergstrom Automotive
05.2016 - 08.2018
Office Manager
Family Dental Associates
03.2007 - 11.2010
GED -
Homeschool
Realtor Classes And License - Sales of Realty
Online Shore West Realty