Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Shivley

Veneta

Summary

Dynamic Assistant Manager at C&K Market with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in staff development and conflict resolution, I successfully reduced cash discrepancies and improved inventory accuracy. My leadership fostered a collaborative team environment, driving repeat business through exceptional service and strategic sales initiatives.

Overview

6
6
years of professional experience

Work History

Assistant Manager

C&K Market
10.2023 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

3rd Person in Charge

C&K Market
11.2019 - 10.2023
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Worked with management team to implement proper division of responsibilities.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Set overall vision and provided team leadership.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

Chiloquin Hi School
Chiloquin, OR
06-1998

Skills

  • Sales monitoring
  • Recruiting and interviewing
  • Budget assistance
  • Succession planning
  • Problem-solving
  • Retail operations
  • Task delegation
  • Staff training and development
  • Staff management
  • Conflict resolution
  • Adaptability and flexibility
  • Decision-making
  • Money handling
  • Schedule oversight
  • Customer service

Timeline

Assistant Manager

C&K Market
10.2023 - Current

3rd Person in Charge

C&K Market
11.2019 - 10.2023

High School Diploma -

Chiloquin Hi School

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