Jamie Shuler-Whaley
Townsend,TN
Summary
I am very hardworking and am willing to learn new things. I always stay motivated during stressful situations. I deal with the public on a daily basis and have quite a bit of experience communicating with fellow workers and individuals needing help. I feel like working in food service has prepared me for anything. I play a vital role in day to day operations at my current job. My past job, I had a more manager role. I feel like I would be a great fit for this job because I am always willing and ready to take on new challenges. I hope you will consider me for this position.
Overview
14
14
years of professional experience
Work History
Shift Leader
Oldham Hospitalities (Peaceful Side Social)
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Front of House Manager/Server
Black Bear Cafe
03.2011 - 11.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Education
Bachelor of Arts - Environmental Studies/Business
Maryville College
Maryville, TN12-2013
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Training Assistance
- Multitasking
- Strong verbal and written communication
Timeline
Shift Leader
Oldham Hospitalities (Peaceful Side Social)
04.2023 - Current
Front of House Manager/Server
Black Bear Cafe
03.2011 - 11.2022
Bachelor of Arts - Environmental Studies/Business
Maryville College