Brittany Totonchian
Riner,VA
Summary
Provided leadership that facilitates a close partnership between human resources and operations to support store-level executions and training and development while maintaining a high level of teammate satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Human Resources Manager
Kroger
Salem, VA
01.2016 - Current
- Sorted job applications, vetted candidates and recommended individuals for key positions
- Interpreted, explained and enforced human resources policies to keep staff in compliance with standards
- Liaised between employees, union, and senior leadership to address inquiries, complete contract processing and foster problem resolution
- Stayed current on FMLA, EEO, ADA and other applicable federal and state policies governing employment
- Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
- Prepared and maintained accurate employment records for 250-member staff at Kroger operation
- Launched innovative incentive program to maintain low turnover rate despite highly competitive market
- Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
Assistant Merchandising Manager
Kroger
Christiansburg, VA
01.2016 - 03.2016
- Responsible for all vendor/associate communications and relations
- Responsible for all merchandising tasks carried out at store and corporate level
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory
- Presented updated floor plans and design strategy to store management
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
- Consulted with management and advertising teams to plan optimal promotions
- Restructured merchandising strategy to promote high value and products
- Provided onsite training
Customer Service Manager
Kroger
Abingdon, VA
01.2009 - 01.2015
- Maintained revenue streams by exhausting every option before offering refunds
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
- Reviewed customer data to assess current issues and determine potential solutions
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Documented conversations with customers to track requests, problems and solutions
Hospitality Coordinator
Glenrochie Country Club
Abingdon, VA
01.2010 - 01.2013
- Delivered productive resolutions and executed on-time, under-budget project management on complex issues
- Automated office operations, managed client correspondence and recorded tracking and data communications
- Improved client retention by delivering speedy conflict resolution
- Secured long-term business need strategies, generating guest relations feedback for process improvements
- Reduced obstacles and saved time by spearheading special projects through effective emergency resolution
- Developed and oversaw over 35 events every year with as many as 250 attendees
Education
Bachelor of Science - Human Resources Management
East Tennessee State University
Johnson City, TN2016
Skills
- Human Resources
- Merchandising
- Recruiting
- Sales
- Sales plans
- Strategy
- Organized
- Timely
- Passionate
- Empathetic
Accomplishments
- Corporate Level Human Resources Trainer
- Division Level Human Resources Trainer
- Women's Edge Committee Member
- Safety Team Leader
Timeline
Assistant Human Resources Manager
Kroger
01.2016 - Current
Assistant Merchandising Manager
Kroger
01.2016 - 03.2016
Hospitality Coordinator
Glenrochie Country Club
01.2010 - 01.2013
Customer Service Manager
Kroger
01.2009 - 01.2015
Bachelor of Science - Human Resources Management
East Tennessee State University
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