Jamie Smith
Phoenix,AZ
Summary
Forward-thinking Community Manager adept at keeping residents engaged and happy with a strong sense of community. Eager to support business and resident needs for James Associates and MEB by leveraging 7 years of experience and strong administrative expertise.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
4
4
Certificates
Work History
HUD Community Manager
MEB Management
Phoenix, AZ
12.2020 - 05.2021
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collaborated site foreman during interior renovations and construction.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Received and processed resident payments, and updated system accounts with latest information.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Managed community within established cost constraints.
- Evaluated property conditions and recommended improvements.
- Aided upper-level leaders by completing budgets and annual reports for executive action planning.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
HUD Low Income Leasing Manager
JAMES ASSOCIATES
Phoenix, Arizona
06.2014 - 12.2020
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Compiled maintenance and repair requests for submission to the owner and reached out to local contractors for bid proposals.
- Collected, completed and processed lease applications.
- Administered operations to handle needs of more than 100 tenants across 50 property units.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Adult Mental Health Case Manager
Partners In Recovery, LLC
Phoenix, Arizona
10.2007 - 05.2014
- Provided patients and family members with education regarding illness, medications and treatment plans.
- Provided psychosocial support to develop coping skills and support personal goals for recovery.
- Monitored ongoing treatments for medication side effects, worsening of symptoms, and therapeutic response.
- Worked with clients to provide resources based on needs.
- Observed and monitored client behavior and responses to treatment.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Managed caseload of 85 patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Offered and documented treatment consent forms in patient health records.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Education
High School Diploma -
08.1992 - 05.1995
Skills
Daily operations oversight
Payment management
Property tours and inspections
Facility repair reporting
Amenities expertise
Property Inspections
Meeting participation
Leasing and sales
Client service and support
Expertise in One site, Yardi, Microsoft word
Vendor management
Property management
Administrative abilities
Workplace safety
Proficient in One Site, Yardi, Microsoft Office
Certification
Certified occupancy specialist
Timeline
CPR and First Aid Certification
08-2022
Fingerprint Clearance Card
08-2022
Food Handlers Card
08-2022
HUD Community Manager - MEB Management
12.2020 - 05.2021
Certified occupancy specialist
12-2019
HUD Low Income Leasing Manager - JAMES ASSOCIATES
06.2014 - 12.2020
Adult Mental Health Case Manager - Partners In Recovery, LLC
10.2007 - 05.2014
Horizon High School - High School Diploma,
08.1992 - 05.1995