JAMIE SMITH
Lake Elsinore,CA
Summary
With over 20 years as a dedicated Customer Service professional I have extensive knowledge of providing exceptional service while multitasking to benefit the client and company. I am committed to maintaining professional relationships to increase profitability and drive business results. I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Business Owner/Operator
The House Of Bronze Inc
08.2013 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Employed prompt decision-making and in-depth research to resolve issues.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of up to 25 customer calls a day with minimal wait times.
- Updated account information to maintain customer records.
Department Manager
Nordstrom
01.2009 - 08.2013
- Managed and sold in high volume retail store also the hub for all Orange County corporate associates
- Responsibilities involved supervision of assistant manager and 10 associates, managing daily department operations (open, close, reconciliation) and recruiting/hiring/training of future associates
- Creative responsibilities included adhering to visual standards, implementing impact in all divisions of sales and filling systems.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Server, Special events staff, Restaurant supervisor
House Of Blues
12.2000 - 05.2009
- Restaurant Server Attended to guests on a nightly basis in a five to seven table station with running side work duties, table maintenance, and customer service
- Experienced in cash handling and all forms of payments accepted by The House Of Blues
- Corporate and private events
- Acting as the contact between the serving staff, client and management, experienced in the execution of setup, design and maintenance of all styles of of buffets as well as formal plated dinners ranging from children's birthday parties, to high end corporate and red carpet events
- Restaurant Supervisor: Maintained an organized staff of 60 while attending to the everyday duties it takes to run a profitable food and entertainment venue
- Executed bi weekly schedules for staff
- As supervisor I was responsible for ensuring that each guest received the highest level of service including but not limited to the quality of food, the excellence of atmosphere and the overall dining experience.
Education
High School Diploma -
Western High School
Anaheim, CALake Tahoe Community College
South Lake Tahoe, CASkills
- Small Business Operations
- Inventory Control
- Sales Tactics
- Personnel Management
- Strategic Marketing
- Sales Strategy
- Regulatory Compliance
- Customer Service
- Quality Assurance
- Business Planning
- Business Administration
- Business Development
- Task Delegation
- Financial Planning
- Work Planning and Prioritization
- Issue Resolution
- Account Updating
- Scheduling
- Call Management
- Product Knowledge
- Appointment Scheduling
- Complaint Resolution
- Data Entry
- Customer Support
- Team Collaboration
- Technical Troubleshooting
- Empathy Display
- Goal Setting
Timeline
Business Owner/Operator
The House Of Bronze Inc
08.2013 - Current
Department Manager
Nordstrom
01.2009 - 08.2013
Server, Special events staff, Restaurant supervisor
House Of Blues
12.2000 - 05.2009
High School Diploma -
Western High School
Lake Tahoe Community College