Jamie Smith
Clarksville,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
CSR - Customer Service Representative
CVS CAREMAK
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enhanced patient billing accuracy by diligently reviewing and verifying insurance coverage information.
- Streamlined billing processes for increased efficiency, implementing electronic claim submission methods.
Nanny/Caregiver
Self-employeed
2020 - Current
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Customer Service
Ross Dress For Less
04.2020 - 01.2021
- Built strong relationships with customers and vendors through excellent customer service.
- Trained and mentored junior staff on customer service strategies and techniques.
- Utilized exceptional customer service skills to satisfy all needs.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Customer Service Representative
TTEC
06.2019 - 04.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Daycare Teacher
GUARDIAN ANGELS DAYCARE
08.2018 - 06.2019
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Developed innovative activities to engage young children in the learning process.
- Implemented age-appropriate curricula to meet the needs of young learners.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Cashier
Chick-fil-A
07.2016 - 04.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate in Science (AS) in Accounting -
Hopkinsville Community College
Hopkinsville, KY05.2024
Associate's degree in Accounting -
Hopkinsville Community College
Hopkinsville12.2023
High school or equivalent -
Rossview High School
Clarksville, TN05.2017
Skills
- Process Improvement
- Attention to Detail
- Telephone Etiquette
- Adaptability
- Conflict Resolution
- Multitasking
- Effective Communication
- Data Entry
- Time Management
- Positive Attitude
- Microsoft Excel
- Banking Operations
- Payment Disputes
- Transaction Processing
- Account Management
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
CSR - Customer Service Representative
CVS CAREMAK
10.2023 - Current
Customer Service
Ross Dress For Less
04.2020 - 01.2021
Customer Service Representative
TTEC
06.2019 - 04.2020
Daycare Teacher
GUARDIAN ANGELS DAYCARE
08.2018 - 06.2019
Cashier
Chick-fil-A
07.2016 - 04.2017
Nanny/Caregiver
Self-employeed
2020 - Current
Associate in Science (AS) in Accounting -
Hopkinsville Community College
Associate's degree in Accounting -
Hopkinsville Community College
High school or equivalent -
Rossview High School
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