Jamie Smith
HENDERSON,Nevada
Summary
Dedicated Educator experienced in creating and fostering learning environments for students to raise confidence and expand knowledge base. Dedicated to monitoring students' progress and ensuring each meets goals within pre-determined timeframe. Experiences in school and student advocacy with an advanced understanding of marketing, organizational and service principles. Excellent communication and planning abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
S.A.F.E. Management
05.2022 - Current
- Supported team members by offering constructive feedback and coaching as needed.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Monitored team performance to confirm customer service standards were consistently met.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Supervised teams of up to 30 teammates and helped to resolve issues arising during shifts.
Guest Services Supervisor
T-Mobile Arena
Las Vegas, NV
03.2016 - Current
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Coordinated arrivals and departures of VIPs.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Trained junior team members in customer service strategies and property policies.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Community Outreach Coordinator
Nevada Connections Academy
Reno, NV
01.2015 - Current
- Created and implemented community-based programs to improve education or fill specific needs.
- Developed presentations for public events, community groups and school assemblies.
- Conducted community workshops to promote different programs and educate public on available services.
- Wrote content for newsletters, social media pages and informational packets.
- Connected individuals with available and relevant resources.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Developed presentations for public events, community groups and school assemblies
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution
- Established and maintained relationships with key stakeholders
Adjunct Professor
ITT Technical Institute
Las Vegas, NV
09.2014 - 09.2015
- Instructed students using lectures, discussions and demonstrations in college-level Language Arts courses.
- Utilized various methods, including exams, quizzes and assignments to assess student comprehension and monitored student performance using automated reporting system.
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
- Organized, prepared and revised course material and applied technological options for online and course-related software.
- Developed and implemented curriculum using academic learning strategies and educational pedagogy.
Entertainment Coordinator
Caesars Entertainment
Las Vegas, NV
05.2014 - 01.2015
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for internal team meetings.
- Resolved problems, improved operations and provided exceptional client support.
- Handled calibration of audio and visual equipment for customers and set up devices for optimal performance.
- Managed highly capable field teams, leading technicians throughout installation process for large theater projects.
Inbound Technical Support Agent
Netflix
Las Vegas, NV
11.2013 - 10.2014
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Library Media Specialist
Southeast Career Technical Academy
Las Vegas, NV
08.2005 - 10.2013
- Organized library catalog, supplies, equipment and records.
- Oversaw total library program, including media, catalog and instructional areas.
- Stayed abreast of latest trends and strategies in field by reading trade publications and attending conferences.
- Developed and executed yearly budgets to purchase yearly acquisitions, including books, periodicals, supplies and computer software and hardware.
- Maintained relevant, organized and correctly catalogued library and technology collection based on careful analysis of student needs.
- Collected and analyzed data to periodically evaluate school library media programs for continuous improvement against measurable goals and communicated program results with administrators and staff.
- Updated students on use of Internet as reference tool to access latest information and differentiate between relevant and irrelevant sites and material.
- Promoted library through public relations avenues such as library website and newsletter.
- Gathered and utilized diverse technologies for modern and more effective education.
Box Office Manager
Eli Roth's Goretorium
07.2012 - 10.2013
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Created and maintained reports of sold tickets and payments received.
- Greeted over 200 customers per day and determined best approach to provide optimal service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
English Language Arts Teacher
Southeast Career Technical Academy
Las Vegas, NV
08.2002 - 08.2005
- Created language arts lesson plans for students to meet learning needs, adhere to curriculum standards and build interest in learning.
- Led textbook adoption committee for to evaluate and make recommendations for new language arts textbooks and materials.
- Developed age-appropriate lesson content for literature pieces including short stories, poetry, plays and non-fiction to meet diverse learning styles.
- Sponsored several student activities and clubs including Publications, Student Council and Key Club, dedicating over 20-30 hours per week outside regular school hours.
- Teamed with other faculty members and parents to outline IEPs for gifted, talented and special education students, addressing diverse teaching approaches for special learning requirements.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Talked with students in need of extra attention and made plans to assist with concerns.
Secondary English Teacher
Garside Middle School
Las Vegas, NV
08.2001 - 08.2002
- Served as languages department member and attended meetings to develop and update course curricula.
- Assessed students' strengths and weaknesses regularly to provide appropriate methods for addressing learning needs.
- Utilized curriculum which reflected diverse educational, cultural and linguistic background of student body.
- Selected and requisitioned appropriate books and instructional aids to complement lesson plans.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Administered standardized tests in accordance with state mandadated testing programs.
- Inspired academic success based on belief that all students can achieve excellence, regardless of background.
Secondary English Teacher
Silverado High School
Las Vegas, NV
08.2000 - 08.2001
- Explored and implemented innovative use of technology in language education.
- Planned and implemented a detailed language arts program aligned with school's philosophy, goals and objectives.
- Collaborated on and implemented innovative pedagogical initiatives that focused on student-first, hands-on and experiential learning to foster English instruction.
- Taught Language Artsprinciples to students using real-world, application-based examples to maximize learning opportunities.
- Consulted with teachers in multiple disciplines to identify and adopt successful instructional strategies.
Education
Master of Arts - Library And Information Science
University of Idaho
Moscow, ID09.2011
Master of Arts - Curriculum And Instruction
University of Phoenix
Henderson, NV08.2005
Bachelor of Arts - English Education
The University of Montana
Missoula, MT05.2000
Skills
- Customer service standards
- Adjusting schedules
- Strategic Planning
- Conflict management
- Team Leadership
- Presentation skills
- Informational material development
- Program oversight
- Organization
Accomplishments
- Collaborated with school staff, students, and families in the development of a positive school community and environment.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- Named "Teacher of the Year" at Nevada Connections Academy in 2015.
- Named "National High School Yearbook Adviser of the Year" in 2007
- Golden Key National Honor Society membership in 1999
Certification
- Project Management Professional (PMP)
- First Aid/CPR Certified
- Certified Effective Presentation expert
- Kulture City Sensory Inclusive training
- Building Skills for Adulthood certified
Timeline
Guest Services Supervisor
S.A.F.E. Management
05.2022 - Current
Guest Services Supervisor
T-Mobile Arena
03.2016 - Current
Community Outreach Coordinator
Nevada Connections Academy
01.2015 - Current
Adjunct Professor
ITT Technical Institute
09.2014 - 09.2015
Entertainment Coordinator
Caesars Entertainment
05.2014 - 01.2015
Inbound Technical Support Agent
Netflix
11.2013 - 10.2014
Box Office Manager
Eli Roth's Goretorium
07.2012 - 10.2013
Library Media Specialist
Southeast Career Technical Academy
08.2005 - 10.2013
English Language Arts Teacher
Southeast Career Technical Academy
08.2002 - 08.2005
Secondary English Teacher
Garside Middle School
08.2001 - 08.2002
Secondary English Teacher
Silverado High School
08.2000 - 08.2001
Master of Arts - Library And Information Science
University of Idaho
Master of Arts - Curriculum And Instruction
University of Phoenix
Bachelor of Arts - English Education
The University of Montana