Jamie Smith
Holly,CO
Summary
Driven Merchandising Manager with 20 years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers.
Overview
21
21
years of professional experience
Work History
General Mechandise Manager
King Soopers
01.2014 - 05.2024
- Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
- Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
- Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
- Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
- Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
Customer Service Representative
King Soopers
11.2003 - 01.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Cashier
Check Into Cash
01.2013 - 06.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Diploma -
Hinkley High School
Aurora, CO05.2005
Skills
- Service Improvements
- Product Assortment
- Inventory Management
- Team training and development
- Merchandise presentation
- Inventory Control
- Customer Service
Timeline
General Mechandise Manager
King Soopers
01.2014 - 05.2024
Customer Service Cashier
Check Into Cash
01.2013 - 06.2013
Customer Service Representative
King Soopers
11.2003 - 01.2014
High School Diploma -
Hinkley High School