Jamie Smith
West Linn
Summary
Professional photographer with strong expertise in capturing and editing high-quality images. Known for creativity, technical skills in various photography equipment, and post-processing software. Proven ability to collaborate effectively with teams, adapt to changing project needs, and consistently deliver impactful visual content. Reliable and focused on achieving results in fast-paced environments.
Diligent server with proven track record in managing customer service teams and ensuring high levels of customer satisfaction. Successfully implemented customer service initiatives that enhanced operational efficiency and customer retention. Demonstrated ability in conflict resolution and team leadership.
Overview
12
12
years of professional experience
Work History
Freelance Family Photographer
Smith Photography
12.2020 - Current
- Capturing high-quality images of moments or memories for families intended for digital and print media according to client specifications. Maintain strong communication and customer service skills with clients to help maintain an enjoyable experience. Experience with lighting, set ups, photoshop, Lightroom and similar programs.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
Server
Great American Steakhouse
08.2024 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Patient Access Representative
Conifer Health Solutions
09.2015 - 06.2016
- Responsible for scheduling, registration, admission, reception, and discharge functions. Obtain patient demographics, explain and secure hospital and patient legal forms, verify insurance, benefits, and coverage. Educate patients on financial liability and secure payment entry in adherence to cash control policies and procedures.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Server
Village Inn
07.2013 - 01.2014
- Welcoming and seating guests, taking guest orders and communicating them effectively to the kitchen, memorizing the menu and offering recommendations. Prepare table with linens, silverware, and drinks. Serve food rapidly and attentively provide refills and appropriate customer service. Provide clients with bill and complete guest transactions. Bus table and clean section to prepare for next arriving customer.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Psychology
El Paso Community College
High School Graduate - undefined
El Paso Academy West
Skills
- Strong ethical standards
- Goal-oriented and innovative
- Photo editing
- Problem-solving
- Adobe photoshop
- Professionalism
- Critical thinking skills
- Proactive and self-motivated
- Collaboration and teamwork
- Clear interpersonal communication
- Guest engagement
- Menu memorization
- Sales techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Great American Steakhouse
08.2024 - 04.2025
Freelance Family Photographer
Smith Photography
12.2020 - Current
Patient Access Representative
Conifer Health Solutions
09.2015 - 06.2016
Server
Village Inn
07.2013 - 01.2014
High School Graduate - undefined
El Paso Academy West
Psychology
El Paso Community College
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