Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Smith

Oneida

Summary

Knowledgeable Sales Manger with nine years of experience in driving wedding sales and client relationships, and over 15 years in hospitality focused on high end client satisfaction. Proven ability to develop innovative sales strategies, resulting in increased client engagement and revenue growth. Demonstrated expertise in event planning and contract negotiation, ensuring client satisfaction and referrals.

Overview

16
16
years of professional experience

Work History

Catering Sales Manager

Turning Stone Resort Casino
07.2017 - Current
  • Exceeded both quarterly and annual sales goals.
  • Strengthened client relationships through consistent communication and excellent customer service.
  • Maintained accurate records of client meetings, booked events, and financial transactions using CRM software.
  • Collaborated with culinary team to develop innovative menus tailored to specific client needs and preferences.
  • Monitored industry trends to stay competitive within the catering market space.
  • Conducted site visits for prospective clients to showcase venue capabilities and offerings.
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
  • Generated new business leads through targeted marketing campaigns and networking initiatives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.

Catering Services Manager

Turning Stone Resort Casino
07.2016 - 07.2017
  • Detail, coordinate, and execute 25 plus weddings in peak wedding season
  • Build and maintain positive and lasting relationships with couples
  • Keep couples organized and on task with the planning of their weddings
  • Offered advice and guidance for couples
  • Developed comprehensive event plans to deliver seamless catering experiences from start to finish.
  • Enhanced revenue generation with upselling strategies and personalized service offerings.
  • Established long-term relationships with clients, resulting in repeat business and customer loyalty.
  • Conducted post-event evaluations to identify areas of improvement and implement necessary changes in future projects.
  • Coordinated with vendors and event planners for successful execution of weddings
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Clubhouse Manager

Youngstown Yacht Club
04.2012 - Current
  • Managed overall operations of the restaurant, bar and events.
  • Scheduling of staff
  • Hiring and training of employees
  • Acting as banquet manager coordinating and overseeing all aspects of events such as weddings, baby showers, birthday parties, meetings and ect.
  • Working with members and clients to ensure satisfaction of their events and every day participation
  • Maintaining purchases and costs to follow company budgets
  • Performing required administrative duties

Catering Specialist

Transit Valley Country Club
03.2010 - 04.2012
  • Directed outside parties, meetings and weddings.
  • Kept detailed record of all member and client events.
  • Work closely with members, meeting to answer question and coordinate details to ensure an exceptional execution of their event.
  • Provided excellent customer service throughout the planning process, addressing concerns promptly and professionally.
  • Coordinate with key departments providing detailed event specifics
  • Manage dining room as Manager on Duty when needed

Service Manager

Country Club of Scranton
05.2009 - 02.2010
  • Directed and provided guidance over restaurant and special event staff to ensure members and their guests highest expectations were met.
  • Fostered a positive work environment.
  • Coordinate and work closely with other departments and managers to provide a seamless and positive guest experience
  • Wrote schedules, effectively coordinating staffs strengths to ensure smooth service and provide exceptional guests exceptions
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Carefully interviewed, selected, trained, and supervised staff.

Education

Bachelors of Science - Hotel and Restaurant Management

Niagara University College of Hospitality And Tourism
Niagara Falls, NY
05.2009

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Outlook
  • Salesforce
  • Cvent
  • Wedding Pro
  • Strong negotiation skills
  • Sales presentations
  • Event planning and coordination
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Ability to work under pressure
  • Organizational and time management skills
  • Reliability
  • Multitasking

Timeline

Catering Sales Manager

Turning Stone Resort Casino
07.2017 - Current

Catering Services Manager

Turning Stone Resort Casino
07.2016 - 07.2017

Clubhouse Manager

Youngstown Yacht Club
04.2012 - Current

Catering Specialist

Transit Valley Country Club
03.2010 - 04.2012

Service Manager

Country Club of Scranton
05.2009 - 02.2010

Bachelors of Science - Hotel and Restaurant Management

Niagara University College of Hospitality And Tourism

Similar Profiles

CREATE PROFILE