Jamie Snavely
Torrance,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Fulfillment Expert
Target
04.2019 - Current
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing of orders, ensuring prompt delivery to guests.
- Trained new team members in guest service procedures, contributing to a consistent brand experience.
- Provided exceptional guest service by addressing inquiries promptly, maintaining an inviting atmosphere, and handling concerns quickly.
Cashier/Server/Guest Service Assistant
Urban Plates
08.2019 - 04.2021
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from diners.
Shift Leader Manager
Yogurtland
06.2017 - 08.2019
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Education
Bachelor of Arts - Criminal Justice
California State University, Dominguez Hills
Carson, CASkills
- Excellent Communication
- Mentoring and training
- Critical Thinking
- Customer Relationships
- Problem-solving abilities
Timeline
Cashier/Server/Guest Service Assistant
Urban Plates
08.2019 - 04.2021
Fulfillment Expert
Target
04.2019 - Current
Shift Leader Manager
Yogurtland
06.2017 - 08.2019
Bachelor of Arts - Criminal Justice
California State University, Dominguez Hills