Jamie Snyder

Store Manager: 10/18-6/22

Sales Associate: 8/17-10/18

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Developed new store location from ground up by hiring and training efficient team.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Processed product returns and assisted customers with other selections.
• Trained and developed over 20 new hires in company processes, product knowledge, customer service and selling techniques.
• Managed store organization, maintenance and purchasing functions

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Greeted hundreds of visitors and customers daily, offered assistance and answered questions to build rapport and retention.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Managed over 100 calls daily.

Sales Associate: 9/18-4/21

Store Manager: 9/17-9/18

• Completed daily paperwork on sales reporting and banking.
• Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
• Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
• Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Maintained focus during busy times (500+ customers seasonally) and delegated tasks to employees to keep business running smoothly
• Mentored new sales associates to contribute to store's positive culture.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution, and exceptional customer service.

Sales Associate: 9/11-8/17

Store Manager: 2/08-6/09

• Greeted customers and helped with product questions, selections, purchases, and joining reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Monitored sales floor and merchandise displays for presentable condition, Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Used POS system to process sales, returns, online orders and gift card activations.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Director: 2/14-6/17

Assistant Manager: 9/12-2/14

House Manager: 10/11-9/12

Mentor: 8/10-10/11

• Devised and implemented over 25 resident care plans, programs, policies and procedures.
• Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Responsible for all medical and financial needs of residents..
• Worked flexible hours; night, weekend, and holiday shifts. Served on-call bi-weekly handling all staffing and resident needs.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

SE/Residential Program Coordinator: 10/06-2/08

Residential Care Provider: 12/05-10/06

• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Helped individuals develop organizational, time management and study skills.
• Empowered individuals through counseling and skill-building exercises.
• Used standardized assessments to evaluate abilities, interests and characteristics of individuals.
• Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
• Communicated well both verbally and in writing with clients, guardians and medical professionals.
• Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
• Administered medications and completed required medical documentation.
• Evaluated and documented client progress toward established annual and quarterly goals.
• Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
• Kept clients engaged in social networks and communities for personal health and growth.
• Assisted patients with bathing, grooming, dressing and oral hygiene care.