Compassionate professional skilled in managing caseloads and implementing individualized education plans. Excels in problem-solving and active listening, committed to enhancing family support services and addressing diverse learning needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Family Worker
Deparment Of Education
Queens, NY
01.2021 - 01.2026
Scheduled appointments using Microsoft Outlook to keep the office calendar organized and up to date.
Managed a multi-line phone system, answering calls and directing them to the right person.
Managed caseloads efficiently to ensure timely follow-ups with families and service providers alike.
Assisted teachers in implementing individualized education plans for students with diverse learning needs
Supported students with behavioral needs
Sales Associate
Old Navy, Gap
Queens, NY
01.2017 - 2020
Assisted customers in product selection, enhancing shopping experience and customer satisfaction.