Jamie Sportsman
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. Very goal driven, with an open mind to opportunities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Training Instructor
VMD Systems Integrators Inc.
07.2023 - Current
- Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
- Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
- Maintained compliance with company standards, regulatory requirements, and quality goals.
- Developed comprehensive training materials that resulted in higher knowledge retention among participants.
- Evaluated and provided feedback on trainee progress, resulting in improved performance over time.
- Evaluated training needs and developed appropriate class offerings.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Managed scheduling logistics for multiple courses simultaneously, ensuring timely completion of all required training components.
Transportation Security Officer
VMD SYSTEMS INTEGRATORS
09.2020 - 07.2023
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
- Contributed to development of new screening protocols, enhancing overall security measures.
- Assisted in training of new hires, sharing knowledge and best practices for security screening.
- Received a promotion from Transportation Security Officer to Security Training Instructor on July 1st, 2023.
Transportation Security Officer
Akal Security
06.2019 - 09.2020
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
- Contributed to development of new screening protocols, enhancing overall security measures.
- Assisted in training of new hires, sharing knowledge and best practices for security screening.
Distribution Center Associate
Grainger
11.2017 - 02.2018
- Contributed to a positive work environment by consistently demonstrating punctuality, professionalism, and strong communication skills.
- Collaborated with team members to optimize workflows and improve overall productivity in the distribution center.
- Maintained a clean and organized workspace by adhering to warehouse safety standards.
- Achieved consistent on-time shipment rates by closely monitoring order progress from pick-up to delivery confirmation.
- Ensured accurate inventory counts through regular cycle counting and system updates.
- Supported cross-functional teams during peak periods to ensure timely completion of all tasks within the distribution center.
- Improved order processing efficiency by accurately picking and packing items.
- Prepared boxes, pallets and crates for outgoing shipments.
- Inspected merchandise for damage and discrepancies with documentation.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Transportation Security Officer
AKAL Security Inc
04.2012 - 11.2017
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
- Contributed to development of new screening protocols, enhancing overall security measures.
- Assisted in training of new hires, sharing knowledge and best practices for security screening.
Line Worker
Cardinal Health
10.2011 - 09.2012
- Temporary position
- Contributed to a positive work environment by consistently demonstrating punctuality, professionalism, and strong communication skills.
- Collaborated with team members to optimize workflows and improve overall productivity in the distribution center.
- Maintained a clean and organized workspace by adhering to warehouse safety standards.
- Achieved consistent on-time shipment rates by closely monitoring order progress from pick-up to delivery confirmation.
- Ensured accurate inventory counts through regular cycle counting and system updates.
- Supported cross-functional teams during peak periods to ensure timely completion of all tasks within the distribution center.
- Improved order processing efficiency by accurately picking and packing items.
- Prepared boxes, pallets and crates for outgoing shipments.
- Inspected merchandise for damage and discrepancies with documentation.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Cosmetologist
Rumors Salon & Spa
03.2011 - 10.2011
- Provided facial treatments, manicures, pedicures, waxing, color and cuts.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Applied makeup to clients for special occasions to meet requirements.
- Styled hair, makeup and nails for customers for special events and occasions.
- Used social media platforms to promote salon and services.
Cosmetologist
SmartStyle
12.2010 - 03.2011
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Applied makeup to clients for special occasions to meet requirements.
- Styled hair, makeup and nails for customers for special events and occasions.
- Used social media platforms to promote salon and services.
Education
High school diploma -
Keytesville R-III School
Keytesville, MO05.2008
Cosmetology School - Cosmetology
Merrell University of Beauty Arts And Science
Moberly, MO09.2009
Skills
- Facilitation techniques
- Interactive learning
- Training delivery
- Performance improvement
- Business administration
- Student engagement
- Public speaking
- Group and individual instruction
- Curriculum planning
- Computer technology
- Time management
- Leadership development
Accomplishments
- Leadership development course
- Effective communication skills
- Emotional intelligence
- Problem-solving skills
- Initiative
- Computer literacy
- Customer service
- Adaptability
- Work ethic
- Reliable
Certification
- Cosmetologist, Present
- Driver's License, 08/01/05, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Presented a certificate of appreciation for being an Outstanding Professional!
On September 7th, 2023 I was presented a Certificate of Appreciation. I received this award for demonstrating hard work and dedication to the team.
Languages
English
Full Professional
Timeline
Security Training Instructor
VMD Systems Integrators Inc.
07.2023 - Current
Transportation Security Officer
VMD SYSTEMS INTEGRATORS
09.2020 - 07.2023
Transportation Security Officer
Akal Security
06.2019 - 09.2020
Distribution Center Associate
Grainger
11.2017 - 02.2018
Transportation Security Officer
AKAL Security Inc
04.2012 - 11.2017
Line Worker
Cardinal Health
10.2011 - 09.2012
Cosmetologist
Rumors Salon & Spa
03.2011 - 10.2011
Cosmetologist
SmartStyle
12.2010 - 03.2011
High school diploma -
Keytesville R-III School
Cosmetology School - Cosmetology
Merrell University of Beauty Arts And Science
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