JAMIE STEWART
Springfield,Missouri
Summary
Knowledgeable and dedicated customer service professional with extensive experience transportation and retail industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
SERVICE ADVISOR/NATIONAL ACCOUNT ADMINSTRATOR
THERMO KING OF SPRINGFIELD, LLC.
06.2013 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
Assistant Manager
WALMART STORES, INC
06.2006 - 05.2013
- Managed over 50 Associates across 5 Fresh Grocery Departments, streamlining store operations for increased efficiency, while implementing processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
Education
High School Diploma -
HILLCREST HIGH SCHOOL
SPRINGFIELD, MO06.1989
Skills
- Documentation and Reporting
- Service Estimates
- Computer Skills
- Technical Support
- Warranty Claims Process Management
- Attention to Detail
- Mechanical Aptitude
- Multitasking and Organization
- Problem-solving abilities
- Team player mentality
- Retail Operations Management
- Staff Management
- Task prioritization
- Organizational skills
- Time management
Affiliations
- FISHING
- GOLF
- KAYAKING
References
References available upon request.
Timeline
SERVICE ADVISOR/NATIONAL ACCOUNT ADMINSTRATOR
THERMO KING OF SPRINGFIELD, LLC.
06.2013 - Current
Assistant Manager
WALMART STORES, INC
06.2006 - 05.2013
High School Diploma -
HILLCREST HIGH SCHOOL