Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Heather Britnell

Wasilla,AK

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

21
21
years of professional experience

Work History

Cashier

Carrs Safeway
07.2023 - 08.2024
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Act as backup to front end managers utilizing override, refund, exchange, etc authority.
  • Worked flexible schedule and extra shifts to meet business needs.

PCA Personal Care Assistant/Group Home Staff Member

Eagle Crest
09.2021 - 09.2022
  • Transported clients to/from appointments.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.

PCA Personal Care Assistant

Caring Companions
09.2019 - 11.2020
  • Transported patients to/from appointments.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Always maintained good communication with family and client and maintained trust with all parties involved.

Traffic Administration Assistant

WTVA TV Broadcasting
06.2003 - 09.2006
  • Extensive data entry using keyboard & 10-key.
  • Manage & prioritize commercial ad placement & time slots.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Recorded expenses and maintained accounting records.
  • Executed record filing system to improve document organization and management.

Education

High school diploma -

Chugiak High School
Chugiak
05.1990

Skills

  • 10 Key Data Entry
  • Typing
  • Customer service
  • Caregiving
  • Multi-line phone systems
  • Clerical experience
  • Front desk
  • Communication skills
  • Data entry
  • Cash handling
  • Administrative experience
  • Reconciliation
  • Supervisory experience

Assessments

  • Work motivation, Highly Proficient, 12/2021, Level of motivation and discipline applied toward work
  • Customer focus & orientation, Proficient, 12/2021, Responding to customer situations with sensitivity
  • Administrative support professional fit, Proficient, 12/2021, Measures the traits that are important for successful administrative support professionals
  • Work style: Reliability, Proficient, 03/2022, Tendency to be reliable, dependable, and act with integrity at work
  • Verbal communication, Highly Proficient, 12/2021, Speaking clearly, correctly, and concisely

Timeline

Cashier

Carrs Safeway
07.2023 - 08.2024

PCA Personal Care Assistant/Group Home Staff Member

Eagle Crest
09.2021 - 09.2022

PCA Personal Care Assistant

Caring Companions
09.2019 - 11.2020

Traffic Administration Assistant

WTVA TV Broadcasting
06.2003 - 09.2006

High school diploma -

Chugiak High School

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Heather Britnell