Jamie Stewart
Cleveland,Texas
Summary
Dynamic office manager with a proven track record at Houston Coding and Replay, enhancing productivity through innovative scheduling and effective team communication. Skilled in customer service and organizational management, I successfully improved document retrieval and guest satisfaction, while fostering a collaborative environment that drove operational excellence.
Overview
5
5
years of professional experience
Work History
Office Manager
Houston Coding and Replay
06.2019 - 02.2024
- Streamlined office operations by implementing new scheduling systems to enhance team productivity.
- Coordinated communication between departments, ensuring timely updates and efficient workflow management.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Oversaw vendor relationships, negotiating contracts to optimize service quality and cost efficiency.
- Coordinated scheduling and reservations, optimizing occupancy rates and resource allocation.
- Resolved guest complaints promptly, fostering a positive environment and maintaining brand reputation.
- Monitored inventory levels of supplies, ensuring timely replenishment for uninterrupted service delivery.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Established new guest feedback system to capture insights, leading to tailored service improvements.
Sales Associate
Vape City
11.2020 - 04.2023
- Drove customer engagement through personalized product recommendations and effective upselling techniques.
- Trained and mentored new sales associates, fostering a collaborative team environment.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, enhancing product placement strategies and promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Salesperson
Boost Moblie
11.2018 - 12.2020
- Developed strong customer relationships to enhance brand loyalty and drive repeat sales.
- Trained new staff on product features, sales techniques, and customer service standards.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Conducted inventory management to ensure stock availability and minimize shortages.
- Analyzed customer feedback to identify trends and improve service offerings.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
Education
Associate of Applied Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05-2029
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Document management
- Mail handling
- Scheduling
- Employee supervision
- Administrative oversight
- Employee training
- Documentation and control
- Team supervision
- Database administration
- Travel coordination
Languages
English
Spanish
Timeline
Sales Associate
Vape City
11.2020 - 04.2023
Office Manager
Houston Coding and Replay
06.2019 - 02.2024
Salesperson
Boost Moblie
11.2018 - 12.2020
Associate of Applied Science - Business Administration And Management
Southern New Hampshire University