Microsoft office
Jamie Stickford
Greenwood,Indiana
Summary
Medical Assistant with over fourteen years of experience in dermatology, adept at managing patient care and assisting with surgical procedures. Demonstrates exceptional accuracy in record-keeping and patient documentation, medical and medicine prior authorizations, significantly enhancing treatment follow-up and clinic efficiency. Skilled in collaborating with healthcare teams to optimize patient outcomes and streamline clinical processes.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Dermatology, inc
03.2010 - Current
- Managed patient care in a high-volume dermatology clinic, ensuring accurate and timely treatment
- Assisted with minor surgical procedures, enhancing patient outcomes and procedural efficiency
- Maintained precise patient records, improving follow-up care and reducing documentation errors
- Collaborated with healthcare professionals to optimize treatment protocols and patient care
- Streamlined patient intake process, significantly reducing wait times and increasing clinic efficiency
- Optimized clinical workflow, enhancing operational efficiency
- Trained new staff to ensure high-quality patient service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Manager
Dermatology, Inc
11.2015 - 07.2017
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Developed and enforced policies and procedures for compliance with company policies.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
Education
Associate Of Science - Human Services
Indiana Wesleyan University
Marion, INDiploma - undefined
Kaplan College
Greenwood, United States02.2010
Skills
- Surgical Procedures
- Record-Keeping
- Team Collaboration
- Efficiency
- Patient Support
- Treatment Protocols
- Medical Terminology
- EMR Systems
- Anatomy and Physiology
- Medical and Pharmacy Prior Authorizations
- Clinical Workflow
- Patient Intake Training
- Minor Surgical Procedures
- Patient-focused care
- Data Entry
- Patient Scheduling
- HIPAA Compliance
- Medical Billing
- Procedure Assistance
- Medical office administration
- Appointment Setting
- Electronic Medical Records
- Medical Office Management
- Complex Problem-Solving
- Specimens collection and processing
- Prioritizing stat orders
- Patient Relations
- Equipment Sterilization
- Sterilization techniques
- Reliable team player
- Medical Procedures
- Sterile technique
- Clinical Documentation
- Medical terminology knowledge
- Direct Patient Care
Accomplishments
- Managed patient care in a high-volume dermatology clinic, ensuring accurate and timely treatment.
- Assisted with minor surgical procedures, enhancing patient outcomes and procedural efficiency.
- Maintained precise patient records, improving follow-up care and reducing documentation errors.
- Collaborated with healthcare professionals to optimize treatment protocols and patient care.
- Streamlined patient intake process, significantly reducing wait times and increasing clinic efficiency.
- Optimized clinical workflow, enhancing operational efficiency.
- Trained new staff to ensure high-quality patient service.
Software
EMA
Timeline
Manager
Dermatology, Inc
11.2015 - 07.2017
Medical Assistant
Dermatology, inc
03.2010 - Current
Associate Of Science - Human Services
Indiana Wesleyan University
Diploma - undefined
Kaplan College