Jamie Stine
Scranton,PA
Summary
-Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager.
-Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
-Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
-Cheerful when assisting customers with requests and meeting special needs.
Overview
6
6
years of professional experience
Work History
Head Cashier
The Home Depot Store
Dickson City, PA
06.2023 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Monitored cash levels for 12 registers within the store, following proper cash management procedure.
- Assisted cashiers in support of their daily tasks, enabling them to perform the duties of their job with greater ease.
Customer Service Associate
The Home Depot Store
Dickson City, PA
01.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Receiving Coordinator
Gerritys Supermarkets
Scranton, PA
06.2021 - 01.2022
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
Cashier
Gerritys Supermarkets
Scranton, PA
08.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Hostess
Texas Roadhouse
Dickson City, PA
07.2017 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Accounting
Keystone College
La Plume, PA05.2025
Skills
- Team Leadership
- Product Merchandising
- Cashier Training
- Cash Handling
- Customer Service
- Store Opening and Closing
- Communication
- Operations Management
Timeline
Head Cashier
The Home Depot Store
06.2023 - Current
Customer Service Associate
The Home Depot Store
01.2022 - 06.2023
Receiving Coordinator
Gerritys Supermarkets
06.2021 - 01.2022
Cashier
Gerritys Supermarkets
08.2019 - 06.2021
Hostess
Texas Roadhouse
07.2017 - 03.2020
Bachelor of Science - Accounting
Keystone College