Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Stoddard

Saint Anthony,ID

Summary

Reliable and upbeat Lodge assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

13
13
years of professional experience

Work History

Deputy Court Clerk

Madison County
07.2023 - Current
  • Improved court efficiency by maintaining accurate and up-to-date records of case files, legal documents, and correspondence.
  • Assisted judges with courtroom procedures, enabling smooth hearings and trials.
  • Managed efficient scheduling of court proceedings to avoid conflicts and ensure timely resolution of cases.
  • Supported the administration of justice by preparing necessary documentation for judges'' review prior to hearings or trials.
  • Ensured the confidentiality of sensitive information by safeguarding all court records in accordance with established protocols.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Maintained high standards of professionalism while interacting with diverse populations, including litigants, attorneys, jurors, witnesses, law enforcement officers, and other court personnel.

Deputy Clerk

Madison County
10.2022 - 07.2023
  • Enhanced voter experience by efficiently processing voter registrations and providing clear instructions.
  • Assisted voters with disabilities, offering guidance and support to facilitate a smooth voting experience.
  • Maintained secure voting environment by promptly addressing and resolving any discrepancies or issues during elections.
  • Demonstrated exceptional attention to detail in verifying voter identification documents, ensuring compliance with election laws and regulations.
  • Improved office organization by maintaining a well-structured filing system for all important documents and records.
  • Maintained confidentiality of sensitive information while managing various types of license applications, ensuring security and trust among clients.
  • Improved passport application processing times by streamlining and implementing efficient workflows.
  • Ensured accuracy in data entry for passport applications, reducing errors and improving overall office efficiency.
  • Provided excellent customer service to applicants, addressing their questions and concerns while guiding them through the application process.
  • Assisted in training new employees on department protocols and best practices, contributing to a more cohesive team environment.
  • Stayed up-to-date on relevant changes in laws, policies, and procedures related to passport services, ensuring accurate guidance was provided to applicants.
  • Improved document organization by implementing a comprehensive filing system for easy retrieval and record maintenance.

Optician/Office Manager

Rexburg Vision Center
04.2013 - 10.2022
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Admissions Clerk

Madison Memorial Hospital
08.2010 - 05.2013
  • Streamlined ER admissions process by implementing efficient patient intake procedures.
  • Reduced wait times for patients with prioritization of urgent cases upon arrival.
  • Improved patient satisfaction by providing excellent customer service during the admission process.
  • Collaborated with medical staff to ensure accurate and timely communication of patient information.
  • Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
  • Provided support to families during stressful situations, offering empathetic assistance when needed.
  • Trained new Admissions Clerks on departmental procedures, improving overall productivity within the team.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

High School Diploma -

South Fremont High School
Saint Anthony, ID

Skills

  • Sales and Marketing
  • Concierge Services
  • Front Desk Operations
  • Maintenance Supervision

Timeline

Deputy Court Clerk

Madison County
07.2023 - Current

Deputy Clerk

Madison County
10.2022 - 07.2023

Optician/Office Manager

Rexburg Vision Center
04.2013 - 10.2022

Admissions Clerk

Madison Memorial Hospital
08.2010 - 05.2013

High School Diploma -

South Fremont High School

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Jamie Stoddard