Summary
Overview
Work History
Education
Skills
Personal Information
Director of the Year - KinderCare Learning Centers
Timeline
Generic

Jamie Story

Cleveland,OH

Summary

Results-focused management professional with 35 years of progressive leadership experience specializing in transforming high-potential staff into outstanding leaders who drive financial and operational success through creativity and savvy. Seasoned Operations Manager excelling in situation and process improvement, maintaining composure in high-pressure environments. Proven ability to leverage community contacts, foster strong stakeholder relationships, and demonstrate strong budgeting, strategic planning, and people management skills. Experienced with community engagement, strategic planning, and program development, utilizing a collaborative approach to build strong community relationships and drive impactful initiatives. Track record of managing projects and leading teams to achieve community goals as a community development professional with comprehensive experience and a strong track record of delivering impactful projects. Skilled in stakeholder engagement, project management, and strategic planning, known for fostering team collaboration and adaptability to achieve results while adept at utilizing communication and problem-solving skills to drive community initiatives forward.

Overview

36
36
years of professional experience

Work History

Community Development Manager

Girl Scouts Of Western Ohio
02.2022 - 01.2025
  • Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
  • Conducted online and in person research to identify community development opportunities.
  • Reviewed current procedures, identified areas of potential enhancement and implemented changes to improve overall effectiveness by 3.5%.
  • Developed short- and long term community development strategies to draw businesses and consumers to rural areas.
  • Developed strategic plans for community improvement, focusing on economic growth and infrastructure improvements.

Reginal Director

Cadence Education
08.2018 - 12.2021
  • Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • Produced 10+ reports per week to analyze job performance against team goals.
  • Produced 3 reports per week to analyze job performance against team goals.

Franchise Business Consultant

Goddard Systems, Inc.
12.2009 - 08.2018
  • Responsible for achieving financial and organizational targets.
  • I increased ROI of Franchisees by 8-10% year over year.
  • I developed and launched a major initiative for company that has become a core differentiation from the competition.
  • I developed, launched and trained others on a long term faculty and business development assessment plan that is used by all members of the operations team. Won Employee of the Year for this program.
  • Build and maintain strong, positive relationships with Franchisees.
  • Review, understand and problem solve with franchisee to put good business practices into place.
  • Educate and train Franchisee on all aspects of running the business including community marketing, client retention, operations IT programs, employee engagement and development, financial processes and accountability.
  • Conducted system standards review and business analysis annually.
  • Supported Franchisees through all phases of business from opening to growth to change of leadership or programming.
  • Surpassed or met EBITDA goals for nine consecutive years.
  • Served as mentor/trainer to junior team members.

Family Outreach Specialist

4C for Children
05.2007 - 12.2009
  • Instrumental in the design, planning and implementing of the Family Outreach services provided by 4C.
  • Develop strong and sustainable relationships with community leaders, other agency contacts, public liaisons and families.
  • Poised, passionate, interactive, dynamic public speaking.
  • Identify and assess key new markets and then develop plan to penetrate.
  • Serve on steering committees and advisory boards.
  • Open new marketing channels and establish strategic alliances with representatives from other service agencies in Greater Cincinnati and around the region.
  • Developed and introduced successful new marketing plans and tools.
  • Developed, designed and successfully implemented several new presentations and trainings.

Center Director

Knowledge Learning Corp
09.1992 - 04.2005
  • Oversaw day to day operations of child care centers in Cincinnati, OH, Louisville, KY, and Southern Indiana area.
  • Oversaw, designed and implemented education and training programs for both faculty and children.
  • Designed outreach programs to help parents.
  • Develop strong customer service relationships to foster open communication and problem solving.
  • Extensive use and control of Profit and Loss statement either meeting or exceeding revenue and profit goals each year.
  • Mentored, trained and coached other Center Directors.
  • Local marketing, advertising and customer service were all handled at the center level.
  • Center achieved accreditation from the National Association for Education of Young Children.
  • Indiana center was used as training center for state licensing representatives.
  • I was instrumental in complete turnaround of under performing centers and teams.
  • DOI exceeded budget goals throughout tenure. Reaching one million dollars per year.
  • Center Director of the Year 2001.
  • Designed and led training and team building exercises, and children safety procedures, which were later adopted by the company as best practices.

Education Program Coordinator

YMCA Camp Kern
02.1989 - 09.1992
  • Oversaw operations of weekend camping groups.
  • Managed staff, schedule, activities, solved problems that arose, budget, equipment and time.
  • Gave large and small group presentations.
  • Responsible for local marketing.
  • Hired and trained staff.
  • Highest number of participants in weekend programs for previous decade.
  • Successfully identified and resolved issues resulting in increased retention of clients.

Education

MBA - Business Administration

NYIT
03.2008

BS - Psychobiology

Centre College
06.1989

Skills

  • Problem solving
  • Team building
  • Management
  • Strategic planning
  • Customer service
  • Financial growth
  • Budget control
  • MS Word
  • Excel
  • Policy analysis
  • Research and analysis
  • Capacity building
  • Partnership development

Personal Information

Title: Business Consultant

Director of the Year - KinderCare Learning Centers

Awarded Director of the Year for taking on School that was full but failing.  Brought them into compliance, created family friendly atmosphere where teachers and students thrived.  The school net return was over one million per year. Continued to grow school while mentoring staff, fixing poor business practices and training additional management. 

Timeline

Community Development Manager

Girl Scouts Of Western Ohio
02.2022 - 01.2025

Reginal Director

Cadence Education
08.2018 - 12.2021

Franchise Business Consultant

Goddard Systems, Inc.
12.2009 - 08.2018

Family Outreach Specialist

4C for Children
05.2007 - 12.2009

Center Director

Knowledge Learning Corp
09.1992 - 04.2005

Education Program Coordinator

YMCA Camp Kern
02.1989 - 09.1992

BS - Psychobiology

Centre College

MBA - Business Administration

NYIT

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Jamie Story