Jamie Stroe
Aurora,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Rally House
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
Delivery Driver/Warehouse Worker
WSM
11.2021 - 09.2023
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
Delivery Driver
Amazon
08.2021 - 11.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
Assistant Store Manager
Under Armour
09.2020 - 04.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager
Rally House
01.2018 - 04.2020
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Maintenance Supervisor
Mantua Manufacturing
01.2012 - 08.2019
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised 25 employees and scheduled shifts.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Analyzed and identified equipment failure root causes and initiated correction actions.
Education
No Degree -
Bowling Green State University
Bowling Green, OH01.2012
High School Diploma -
Nordonia High School
Macedonia, OH06.2010
Skills
- Teamwork and Collaboration
- Team Coordination
- Configuration and Management
- Product Management and Branding
- Complex Problem-Solving
- Revenue Generation
- Customer relations
- Team leadership
Timeline
Store Manager
Rally House
09.2023 - Current
Delivery Driver/Warehouse Worker
WSM
11.2021 - 09.2023
Delivery Driver
Amazon
08.2021 - 11.2021
Assistant Store Manager
Under Armour
09.2020 - 04.2021
Assistant Store Manager
Rally House
01.2018 - 04.2020
Maintenance Supervisor
Mantua Manufacturing
01.2012 - 08.2019
No Degree -
Bowling Green State University
High School Diploma -
Nordonia High School
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