Jamie Sullivan
Dadeville,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the civilian industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Paraprofessional Educator
Dadeville High School
Dadeville, AL
08.2015 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Monitored student classroom and outdoors activities to promote student safety.
Certified Medical Assistant
Lake Martin Family Medicine
Dadeville, AL
10.2011 - 05.2013
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Maintained detailed records of test results by entering data and patient information into computer.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained client medical history, including medication information, symptoms and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
Ward Clerk
Lake Martin Community Hospital
Dadeville, AL
02.2008 - 10.2011
- Organized paperwork for doctors, nurses and patients.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.
- Filled out records, staffing sheets and patient documents.
- Documented latest information in computer system and printed paperwork.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized patient files and streamlined operations to improve efficiency.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
Nuclear Biological Chemical Specialist
United States Army
Fort Hood, TX
09.1997 - 02.2005
- Stored, retrieved, mixed and monitored chemicals used in production process.
- Followed all waste handling guidelines to minimize waste generation.
- Safely used various machinery and equipment, including forklifts during chemical drumming operations.
- Modified controls to regulate temperature, pressure, feed and flow of liquids and gases while monitoring outcomes and promoting successful processing.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Led basic reconnaissance operations and reported enemy movements to commanding officers.
- Trained in use of tear gas, passive ordnance and explosives.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Associate of Science - Education
Central Alabama Community College
Alexander City, AL12.2020
High School Diploma -
Dadeville High School
Dadeville, AL05.1997
No Degree - Undergraduate Studies
Auburn University
Auburn, ALSkills
- Cognitive Disabilities Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Medical terminology knowledge
- Good listening skills
- Creative problem solving
- Professional telephone demeanor
- Privacy and confidentiality
- Patient Assistance
- Medical Records Management
- Teamwork
- Documentation and reporting
- Safety guidelines
- Supervision
Timeline
Paraprofessional Educator
Dadeville High School
08.2015 - Current
Certified Medical Assistant
Lake Martin Family Medicine
10.2011 - 05.2013
Ward Clerk
Lake Martin Community Hospital
02.2008 - 10.2011
Nuclear Biological Chemical Specialist
United States Army
09.1997 - 02.2005
Associate of Science - Education
Central Alabama Community College
High School Diploma -
Dadeville High School
No Degree - Undergraduate Studies
Auburn University
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