Jamie Surrett
Barnsdall,OK
Summary
Knowledgeable and dedicated pharmacy technician. Solid team player with outgoing, positive demeanor and proven skills. Hardworking employee, with customer service experience. Proficient at multitasking, and time management. Devoted to giving every customer a positive and memorable experience. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Osage Nation
Pawhuska, OK
01.2022 - Current
- Managed filing of prescriptions, both electronically and manually.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Restocked shelves with new supplies of medications as needed.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Utilize card finder.
- Add RX insurance, termed RX insurance.
- Changed NDC in POS menu, and resubmitted claims.
- Proficient with RPMS.
Janitorial Supervisor
Dubber Tarwater
Barnsdall, Oklahoma
09.2017 - Current
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Conducted or assisted with screening and hiring of job applicants, training employees and administering performance reviews to maintain adequate and qualified workforce.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours.
Senior Telephone Representative
Public Service Company Of Oklahoma
Tulsa, Oklahoma
03.1996 - 05.2001
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Explained technical concepts to diverse product users while maintaining pleasant disposition.
- Minimized escalations by identifying and addressing client needs.
- Implemented best practices throughout service calls, increasing satisfaction surveys.
- Enhanced junior team performance through mentoring.
- Handled escalated calls from disgruntled customers.
- Worked under very stressful conditions during outages, while maintaining customer satisfaction.
- Delivered a 96% or above rating on customer call intake at all times.
- Advanced from Tsr 1 to Senior Tsr within 2 years , based on customer service skills, attendance, attitude, knowledge, and percentages.
- Exceeded goals through effective task prioritization and great work ethic
- Used coordination and planning skills to achieve results according to schedule
- Served customers and followed outlined steps of service
- Worked closely with Supervisors to maintain optimum levels of communication to effectively and efficiently complete projects
- Developed and maintained courteous and effective working relationships
Customer Service Associate
Wal-Mart Store
Skiatook, Oklahoma
05.1995 - 02.1996
- Developed and actualized customer service initiatives to decrease wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Developed and actualized customer service initiatives to decrease wait times
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
CIty Clerk and Treasurer
City Of Avant
Avant, Oklahoma
06.1994 - 02.1996
- Drafted monthly reports to support management decision-making needs.
- Drafted monthly billing statements to all customers for city utilities,
- Collected utility payments,
- Provided treasury and cash management by reconciling all banking activity.
- Handled all deposits.
- Balanced all CIty/Town check books, and balanced CIty/Town budget.
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
- Executed monthly board meeting agendas, and minutes.
- Executed all payroll and purchase orders.
- Assisted in budget prep, expenditure review and budget administration
- Maintained fiscal records and accounts
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members
- Issued public notification of official activities or meetings
- Performed routine data entry or document management
- Maintained docket calendar and database for municipal court
Education
Typing/Business Accounting
Bartlesville Vo-tech
Bartlesville, OK05.1987
High School Diploma -
Barnsdall High School
Barnsdall, OK05.1985
Skills
- Responsible
- Inventory replenishment
- Employee scheduling
- Dependable
- Fast paced
- Energetic
- Fast learner
- Team Player
- Supply Restocking
- Prescription Filling
- Medication Dispensing
- Regulatory Compliance
- Insurance Verification
- Insurance Billing
- Problem-solving skills
- HIPAA
- Billing support
- Point of sale systems proficiency
Certification
- BLS certified.
- Current Pharmacy Technician's license.
Accomplishments
- Employee of the month.
Timeline
Pharmacy Technician
Osage Nation
01.2022 - Current
Janitorial Supervisor
Dubber Tarwater
09.2017 - Current
Senior Telephone Representative
Public Service Company Of Oklahoma
03.1996 - 05.2001
Customer Service Associate
Wal-Mart Store
05.1995 - 02.1996
CIty Clerk and Treasurer
City Of Avant
06.1994 - 02.1996
Typing/Business Accounting
Bartlesville Vo-tech
High School Diploma -
Barnsdall High School
- BLS certified.
- Current Pharmacy Technician's license.
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