JAMIE SUTTLE
Alpha,OH
Summary
Dedicated, versatile Professional with over 15 years experience in office management and building client relationships. Proven history of increasing revenue and efficiency by assessing customer needs, providing tailored solutions, delivering exceptional service and developing strong, sustainable partnerships in a competitive market. Organized and decisive while managing multiple, concurrent projects. Offering analytical problem-solving and strong critical thinking skills. Self-motivated work ethic and excellent interpersonal skills to successfully work independently or as part of a team.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Representative
Great American Insurance Group
08.2023 - Current
- Developed comprehensive knowledge of industry services, practices and standards in over 10 divisions, providing exceptional customer service and accurate information to customers.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Completed yearly training in 6 months, utilizing over 10 industry-specific applications with no prior industry knowledge.
- Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
Creative Arts Center Box Office Manager
Wright State University
01.2012 - 01.2022
- Organized and grew portfolio of 5,000+ season subscriptions, while facilitating exceptional customer service for over 20,000 patrons each year.
- Collaborated with cross-functional teams for successful project completion within deadlines.
- Implemented risk management strategies to mitigate potential barriers to customer satisfaction.
- Improved office efficiency by streamlining processes and implementing time-saving, cost-effective solutions, such as facilitating new course curriculum in theatre administration to support budgetary constraints and enhance program visibility in recruiting efforts to potential students.
- Oversaw the transition of ticketing and donation processes from paper to an online format through researching and vetting potential vendors, negotiating a final contract, assessing the needs of customers to optimize client experience, and setting clear objectives for trainees.
- Liaised between several administration, event, vendor, office and technical staff members, as well as student employees and interns.
- Coordinated marketing and promotion of simultaneous events throughout the year.
Office Manager
Salon EXP
01.2011 - 01.2012
- Managed office operations and all aspects of multiple fundraising events and coordinated company projects including community engagement, client and donor recognition, the creation of an employee manual, marketing and promotion via print and social media advertisements, and guest experience follow up
- Maintained and grew visibility in the community by managing social media outreach and engaging volunteer involvement and donations for charitable events from local vendors.
Education
BA - Organizational Communication, Acknowledgements
Wright State University
Skills
- Excellent Written Communication
- Strong Organizational Skills
- 20 years in Customer Service
- Project Management
- Exceptional Interpersonal Skills
- Conflict Management
- Multitasking and Time Management
- Training and Development
- Presentation Planning and Execution
- Highly Efficient and Productive
- Adaptability and Travel Flexibility
- Microsoft Word, Excel and SharePoint
Timeline
Senior Customer Service Representative
Great American Insurance Group
08.2023 - Current
Creative Arts Center Box Office Manager
Wright State University
01.2012 - 01.2022
Office Manager
Salon EXP
01.2011 - 01.2012
BA - Organizational Communication, Acknowledgements
Wright State University
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