Jamie Sutton
Morton,IL
Summary
Detail-oriented and dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
GFL Environmental
08.2021 - Current
- Manage over 75 customer calls per day
- Greet and resolve customers' issues
- Dispatch drivers and update routes
- Increased productivity with route modifications
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Bartender
KT's Korn Krib
11.2018 - 03.2020
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
Administrative Assistant
Ron's Tractor Trailer Repair
12.2016 - 11.2018
- Receive, record, and bank cash, checks, and vouchers
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Performed research to collect and record industry data
Office Assistant
Jay Goldberg Events & Entertainment
03.2014 - 06.2016
- Schedule and confirm appointments for clients, customers, or supervisors
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Informed and supported business leaders through consistent communication and administrative support duties
- Compiled and analyzed data to produce reports
Administrative Assistant
Mike Strauman & Sons, Inc
10.2009 - 08.2012
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Established administrative work procedures to track staff's daily tasks
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Office Manager
G&B Heating and A/C
01.2008 - 10.2009
- Listen to and resolve customer complaints regarding services, products, or personnel
- Keep records pertaining to purchases, sales, and requisitions
- Prepare sales and inventory reports for management and budget departments
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits
- Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates..
Education
Certificate in Medical Billing & Coding - Medical Coding
Midwest Technical Institute
2011
High School Diploma - General Studies
MORTON HIGH SCHOOL
2003
Skills
- Customer Service
- Strong Analytical and Problem-Solving Skills
- Clerical Support
- Intuit QuickBooks
- Payment Processing
- AR/AP
- Mail Sorting and Distribution
- Advanced MS Office Suite Knowledge
- Excellent Multitasking Abilities
- Billing and Invoicing
- Organizational Skills
- Credit and Collections
Timeline
Customer Service Representative
GFL Environmental
08.2021 - Current
Bartender
KT's Korn Krib
11.2018 - 03.2020
Administrative Assistant
Ron's Tractor Trailer Repair
12.2016 - 11.2018
Office Assistant
Jay Goldberg Events & Entertainment
03.2014 - 06.2016
Administrative Assistant
Mike Strauman & Sons, Inc
10.2009 - 08.2012
Office Manager
G&B Heating and A/C
01.2008 - 10.2009
Certificate in Medical Billing & Coding - Medical Coding
Midwest Technical Institute
High School Diploma - General Studies
MORTON HIGH SCHOOL
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