Jamie Swartz
McVeytown,PA
Summary
Adept at driving business growth, I leveraged my customer relations and project management abilities at Defiant Distillery to significantly enhance client satisfaction and streamline operations. My tenure at Reklaimed Vines honed my skills in creative solutions, achieving a blend of efficiency and quality that propelled competitive edge. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner/Manager
Defiant Distillery
03.2020 - 09.2024
- Managed day-to-day business operations in 3 locations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Winery Worker
Reklaimed Vines
09.2019 - 09.2021
- Enhanced winery production by meticulously pruning and training grapevines.
- Performed routine equipment maintenance to ensure reliability and longevity of machinery used in the winery process.
- Continuously updated personal knowledge on industry trends and innovations to ensure the winery remained competitive in the marketplace.
- Contributed to efficient harvest operations through timely picking, sorting, and processing of grapes.
Lead Assembler
ACPI
10.2017 - 09.2019
- Enhanced product quality through meticulous attention to detail and adherence to company standards.
- Contributed to cost-saving initiatives by identifying areas of waste reduction and proposing sustainable solutions.
- Validated final assembly by conducting thorough inspections, ensuring product conformance with established specifications and quality standards.
- Troubleshot issues with assembly equipment, collaborating with maintenance staff for prompt resolution of problems.
- Led a team of assemblers, providing guidance and support in their daily tasks and professional development.
- Improved assembly efficiency by streamlining processes and reducing production bottlenecks.
Education
High School Diploma -
Pa Leadership Charter School
West Chester, PA05.2017
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Problem Identification
- Creative solutions
- Pallet Jack Operation
- Computer Skills
- Customer Service
- Calm and Professional Under Pressure
- Project management abilities
Certification
- [carpenter] [Pa Carpenters union]
Timeline
Owner/Manager
Defiant Distillery
03.2020 - 09.2024
Winery Worker
Reklaimed Vines
09.2019 - 09.2021
Lead Assembler
ACPI
10.2017 - 09.2019
High School Diploma -
Pa Leadership Charter School
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