Jamie Swartzmeyer
Sloan,NY
Summary
A skilled specialist with a proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Microsoft Office, and time management, consistently driving successful outcomes. Known for reliability and a strong focus on achieving objectives.
Overview
12
12
years of professional experience
Work History
Data Annotation Specialist
Tesla
10.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time.
- Championed adoption of new software tools that streamlined workflows across multiple departments.
Client Service Representative
Buffalo Veterinary Group
08.2021 - 07.2022
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Answered owner animal health questions and advised on best care practices.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system using EZvet.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Transcribed phone messages and relayed them to appropriate personnel.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Night Auditor
Buffalo Lodging Associates
09.2017 - 07.2021
- Audit discrepancies were investigated by reconciling cash drop and credit card transactions.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Input financial data and produced reports using Excel and OnQ.
- Handled tasks and responsibilities for front office employees.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Updated customer accounts with add-on room charges and room service bills.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Ran daily, weekly, and monthly reports to close day and meet objectives.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Pet Care Specialist
PetSmart
08.2016 - 08.2017
- Monitored water quality and temperature for fish tanks and goldfish bowls.
- Spent time with cats to provide companionship and human contact.
- Communicated with clients about schedules, requirements, and animal personalities.
- Administered regular and special medications for pets.
- Cared for gerbils, guinea pigs, hamsters, reptiles, mice, rats, and cats.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Improved health of pets by advising owners on optimal approaches.
- Followed specific food and water schedules for different animal species.
- Managed adoption process after interacting with clients and providing at-home care instructions.
Customer Service Representative
Allstate Insurance Company
05.2015 - 06.2016
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Managed multiple tasks and met time-sensitive deadlines.
- Received and distributed mail correspondence between personnel.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Managed client accounts for billing purposes.
Customer Service Associate
Tim Hortons
03.2013 - 04.2014
- Executes excellent sales floor merchandising and selling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Determined customer needs, assisted with selection, and promptly served items to foster positive guest experience.
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Prepared sandwiches, soups, bagels, and beverages using panini press, microwave, and steam tables to promote fresh and quality products.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Operated system and securely handled cash and credit card payments to drive business profitability.
Teacher Assistant, Teacher Assistant
Skies The limit Academy
09.2012 - 02.2013
- Collaborated with instructor to assist with lesson and curriculum planning efforts.
- Supported classroom activities, tutoring, and reviewing work.
- Worked under the direction of a licensed teacher in and outside of the classroom.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
Education
Associate of Applied Science - Human Resources Specialist
Bryant And Stratton College
Buffalo, NY04-2026
High School Diploma -
John F Kennedy Senior High School
Cheektowaga, NY06.2012
Skills
- Proficient in Microsoft Office
- Professional telephone demeanor
- Appointment Scheduling
- Customer Relations
- Problem-solving abilities
- Critical Thinking
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
Timeline
Data Annotation Specialist
Tesla
10.2022 - Current
Client Service Representative
Buffalo Veterinary Group
08.2021 - 07.2022
Night Auditor
Buffalo Lodging Associates
09.2017 - 07.2021
Pet Care Specialist
PetSmart
08.2016 - 08.2017
Customer Service Representative
Allstate Insurance Company
05.2015 - 06.2016
Customer Service Associate
Tim Hortons
03.2013 - 04.2014
Teacher Assistant, Teacher Assistant
Skies The limit Academy
09.2012 - 02.2013
Associate of Applied Science - Human Resources Specialist
Bryant And Stratton College
High School Diploma -
John F Kennedy Senior High School