Jamie Sweeney
Whittier,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level host position. Ready to help team achieve company goals. A leader who can also follow as directed.
Overview
4
4
years of professional experience
Work History
Lead Cashier
Medieval Times Dinner & Tournament
11.2021 - Current
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Led cashiers and associates in providing thoughtful customer service.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
Server
Medieval Times Dinner & Tournament
03.2020 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep arena and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food Cashier
Camelot
06.2019 - 11.2019
- Operated and sanitized kitchen and food preparation equipment.
- Resolved customer complaints independently or with aid of supervisor.
- Explained current promotions and new menu items.
- Entered food and beverage orders into POS system.
- Suggested and described items based on guest preferences.
- Operated cash register to process sales transactions, handle cash and make change.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Accurately handled cash register transactions while providing excellent customer service.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Made change and issued receipts or tickets to customers for each transaction.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Anaheim High School
Anaheim, CA05.2019
Skills
- Customer Service
- Credits and Refunds
- POS System Operations
- Coupon Redemption
- Ticket Sales
- Optimizing Team Performance
- Issue Resolution
- Verbal Communication
- Staff Training
- Hospitality and Accommodation
- Customer Reservations and Transactions
Timeline
Lead Cashier
Medieval Times Dinner & Tournament
11.2021 - Current
Server
Medieval Times Dinner & Tournament
03.2020 - 11.2021
Food Cashier
Camelot
06.2019 - 11.2019
Anaheim High School