JAMIE THOMAS
SHOW LOW
Summary
6+ years working knowledge of data entry systems and standard office equipment. Knowledge and proficiency in Microsoft windows, Microsoft Excel, Microsoft office, Microsoft word and word processing. Obtained 6 years of strong management skills by training and leading a team of at least 8 crew members. Possess excellent verbal and written skills, personable, and friendly. Certified Dental Assistant with knowledge and experience assisting with direct patient care, routine laboratory functions, patient records, and office management. Committed to strict patient confidentiality and strong working knowledge of HIPAA Compliance.
Overview
14
14
years of professional experience
Work History
Shift Manager
Taco Bell Restaurant
01.2023 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Caregiver
Accent Care Home Health
01.2023 - 09.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Assistant Store Manager
Circle K
05.2021 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Hostess
Los Corrales
02.2014 - 02.2016
- Manage in-person and telephone guest inquires, customer service requests, reservation bookings and business information
- Develop rapport with customers and generate repeat business through friendly attitude and extensive cuisine knowledge
- Process customer payments by cash, debit and gift certificates
- Alerted management of potential or reported customer issues
Shift Manager
Burger King
07.2011 - 02.2014
- Inventory management, daily deposits, data entry and close-outs
- Managed a 6 staff crew
- Answer customer service issues quickly and ensure total satisfaction from all guests
- Organized files and invoices
- Organized staff schedules and work loads to maximize productivity
- Trained new employees on proper food handling and safety procedures
- Outlined shift duties and created signage to keep employees informed of procedures
- Maintained total restaurant cleanliness for every shift and ensured following shift would have a clean facility for transition
Education
Master of Behavioral Health Science - Behavioral Sciences
Grand Canyon University
Phoenix, AZ03-2028
White Mountain School of Dental -
White Mountain School of Dental
Show Low, AZ12.2013
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Punctual and reliable
Timeline
Shift Manager
Taco Bell Restaurant
01.2023 - 01.2025
Caregiver
Accent Care Home Health
01.2023 - 09.2024
Assistant Store Manager
Circle K
05.2021 - 01.2024
Hostess
Los Corrales
02.2014 - 02.2016
Shift Manager
Burger King
07.2011 - 02.2014
White Mountain School of Dental -
White Mountain School of Dental
Master of Behavioral Health Science - Behavioral Sciences
Grand Canyon University
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