Jamie Thorne
Boonville,MO
Summary
Hard-working, Responsible, and Dependable individual with exceptional knowledge in customer service, and leadership roles within the work place.
Overview
16
16
years of professional experience
Work History
Assembly Team Leader
Kawasaki Motors
09.2022 - Current
- Trained new team members in assembly procedures, ensuring consistent work standards across the team.
- Enhanced production quality by closely monitoring team performance and providing constructive feedback.
- Coordinated with supply chain management to ensure availability of necessary materials for uninterrupted production schedules.
- Reduced assembly errors with thorough quality control checks and immediate corrective actions.
- Maintained safe work conditions by enforcing company safety policies and conducting regular safety inspections.
- Collaborated with other team leaders to develop cross-functional initiatives for overall process improvement.
Caesar's rewards LEAD
Isle of Capri Casinos
03.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
CNA - Certified Nursing Assistant
Lakeview Healthcare Facility
01.2021 - 03.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Cashier/Certified Pharmacy Technician
Walmart
10.2015 - 12.2020
- Started work at Walmart as a cashier were I worked for 2 years Went on to be promoted as a pharmacy cashier, studied and passed Missouri Board of pharmacy exam at which point I was promoted as a certified pharmacy technician.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Waitress
Huddle House
01.2008 - 10.2015
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Handled customer inquiries and suggestions courteously and professionally.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Skills
- Excellent customer service
- Compounding Medications
- Typing
- Order Entry
- Assembly
- Workflow Optimization
- Team Management
- Dependable and Responsible
- Team Communication and Collaboration
Timeline
Assembly Team Leader
Kawasaki Motors
09.2022 - Current
Caesar's rewards LEAD
Isle of Capri Casinos
03.2022 - 09.2022
CNA - Certified Nursing Assistant
Lakeview Healthcare Facility
01.2021 - 03.2022
Cashier/Certified Pharmacy Technician
Walmart
10.2015 - 12.2020
Waitress
Huddle House
01.2008 - 10.2015