Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Thrall

Broadbrook,CT

Summary

I am a results-oriented professional with extensive experience in customer service and mixology. Professional hospitality worker with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. I have a strong focus on team collaboration, adaptability, and achieving high-quality results. I am skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. I am also known for reliability, flexibility, and creating positive experiences for patrons.

Overview

13
13
years of professional experience

Work History

Bartender

Blackboard Congamond
05.2024 - Current
  • Ability to work as a team with kitchen staff, servers and hostess
  • Implement up-selling strategies
  • Create customized craft cocktails to ensure guest satisfaction
  • Promote food, beverages, and forthcoming events
  • Help to increase customer satisfaction by providing excellent customer service
  • Maintain a clean, attractive and well-stocked bar area.

Bar Manager/Bartender

Liedertafel Singing Society
01.2018 - 10.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Ability to set up our point of sales program and actively train employees on how to properly use the system
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept facility compliant with health codes, sanitation requirements and license regulation
  • Handled scheduling, ordering, inventory, hall rentals and event planning

Owner/Manager/Bartender

The Harp Cafe
10.2011 - 12.2018


  • Adhered to liquor and health regulations
  • Developed and maintained strong relationships with the customers to ensure repeat business
  • Oversaw daily operations, ensuring liquor and beer was ordered, inventory was done, bills were paid
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers to help employees and maintain excellent customer service.
  • Hired and trained employees
  • Provided great customer service while maintaining a clean work environment

Education

High School Diploma -

East Windsor Jr. Sr. High School
East Windsor, Ct
06-2001

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality

Timeline

Bartender

Blackboard Congamond
05.2024 - Current

Bar Manager/Bartender

Liedertafel Singing Society
01.2018 - 10.2024

Owner/Manager/Bartender

The Harp Cafe
10.2011 - 12.2018

High School Diploma -

East Windsor Jr. Sr. High School

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Jamie Thrall