Jamie Tofano
Jersey City
Summary
Experienced sales professional with a strong background in customer service, customer relations, and creative digital marketing. Proven ability to create engaging customer experiences and drive sales. Skilled in effective communication, strategic sales planning, and business/ project development. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Collaborative approach and commitment to excellence are top priority. Ready to contribute expertise and help the team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress & Hospitality
Wicked Wolf Tavern
06.2022 - Current
- Boosted online presence by closely collaborating with digital marketing teams in creating engaging content for social media platforms.
- Developed strong interpersonal and communication skills, effectively managing customer relations by creating a loyal customer base and paying personalized attention and care
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Collaborated with team members to consistently provide efficient service
Personal Trainer & Sales Consultant
Drop Fitness; Firehouse Fitness; Fitness Factory
05.2022 - Current
- Conduct one-on-one and small group training sessions, helping clients reach fitness and wellness goals
- Provide outstanding customer service to build client loyalty and retention
- Motivated clients to stay on track with fitness goals with positive and friendly and realistic approach.
- Improved client fitness levels by developing personalized workout and nutrition plans and monitoring progress. Maintained detailed records of all client interactions allowing for easy assessment adjustments when needed.
- Utilized social media platforms to promote personal training services, expanding client base.
- Cultivated strong relationships with clients, resulting in high rate of referrals and new business. Utilize strong sales skills to onboard new clients through consultations and goal-setting discussions
- Promote memberships, personal training packages, and nutrition plans, increasing overall revenue
Freelance Singer-Songwriter & Music Production
Self
09.2018 - Current
- Collaborated with fellow musicians
- Self-release,record, edit, perform & release original material through DistroKid
- Custom album art
- Social Media Promotion
Freelance Graphic Design
Self
09.2018 - Current
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Made use of various materials, such as paints, markers, pencils and computer software to complete unique piece for customers.
- Contributed to creative process through original ideas and inspiration.
- Sold original art pieces through online platforms, and direct customer interactions, while maintaining an active artist presence
Freelance Makeup Artist
Self
09.2018 - Current
- Maintained a hygienic workspace; Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Scheduled onsite and offsite makeup appointments for clientele.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
Music Industry Intern
Electric Lady Studios
01.2020 - 04.2020
- Assisted in client relations, studio organization, and project coordination
- Provided administrative and marketing support to increase studio visibility and revenue
- Gained hands-on experience in branding, promotional strategies, and customer engagement
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Enhanced social media engagement through regular posting and audience interaction.
Education
B.M. - Music Production & Engineering
Berklee College of Music
Boston, MA08.2018
Liberal Arts -
Ramapo College
Oakland, NJ05.2016
Liberal Arts -
Loyola University
Baltimore, MD12.2015
Skills
- Possesses excellent communication, interpersonal, team-work and collaborative skills, as well as developmental, coaching and reliability skills
- Customer Service & Relationship Management
- Sales & Business Development
- Client Consultations & Needs Analysis
- Negotiation & Persuasion
- Hospitality & Guest Services / Event Planning
Combined Skills:
- Digital Marketing & Social Media Promotion / Content Creation / Client Engagement
- Team Leadership & Training
- Organization
- Time Management
- Excellent written and verbal communication
- Intuitive: Self-starter with a knack for forming strong connections
- Analytical & Detail Oriented: Realistic, deep-thinking, and meticulous
Accomplishments
- NPC Bikini Division Competitor - 2021 - current
- “Devil” - Top-line collaboration - featured on Sounds of Red Bull (Spotify); Love Is Blind (Netflix – S02, E14); Neighbors (Netflix – E8720, 12:25) & Perfect Match (Netflix – S01, E11) https://open.spotify.com/track/5BTSVrKrZCaJeipmbZLN9x?si=Glrp3OvRRVqV6PTTpz3rTA
- Studio runner for Justin Timberlake, Frank Ocean and Yebba
- Distributed my own original music on various platforms, having executed the entire projects from start to final mix
- Waitressing for the likes of Tommy Devito, Brianna Chickenfry and members of Barstool, Danielle Cabral from RHONJ, the cast of It's Always Sunny in Philadelphia, the keyboardists son from Bon Jovi, and the cast of Jersey Shore.
Certification
- NASM Certified Personal Trainer (CPT)
- Certified Nutrition Coach
- Weight Loss Specialist
- NPC Bikini Division Competitor (Spring 2020 – Present)
Additional Information
Strong social media presence with 2,800+ followers on Instagram and viral content creation experience., Experienced in lifestyle coaching, fitness motivation, and public speaking engagements., Passionate about helping individuals achieve their personal and professional goals.
Skills & Certifications
FITNESS SKILLS:
NASM Certified Personal Trainer - 2018 to current, with 8 additional certifications
Nutrition Certified - 2022 to current
Weight-loss Specialist - 2020 to current
CPR Certified - 2018 to current
CREATIVE SKILLS:
- Music Production & Engineering: Pro Tools, Logic, Ableton, Melodyne, DistroKid / BMI; producing, editing, mixing, recording and release
- Creative writing; songwriting
- Instruments: Piano (including MIDI Controller), Voice
- Graphic Design & Artwork: Photo, audio and video editing; content creation; physical art; digital art; make-up
- Social Media & Promotion: Instagram (2,800+ followers), TikTok (906 followers, 8386 likes, 14k+ views), Apple Music, Spotify, YouTube
- Social media presence & understanding; analysis, algorithms, trends, etc.
Languages
English
Timeline
Waitress & Hospitality
Wicked Wolf Tavern
06.2022 - Current
Personal Trainer & Sales Consultant
Drop Fitness; Firehouse Fitness; Fitness Factory
05.2022 - Current
Music Industry Intern
Electric Lady Studios
01.2020 - 04.2020
Freelance Singer-Songwriter & Music Production
Self
09.2018 - Current
Freelance Graphic Design
Self
09.2018 - Current
Freelance Makeup Artist
Self
09.2018 - Current
Liberal Arts -
Ramapo College
B.M. - Music Production & Engineering
Berklee College of Music
Liberal Arts -
Loyola University
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