Jamie Tolman
Grantsville,UT
Summary
Dynamic Pharmacy Central Services Manager at Associated Food Stores with a proven track record in project management and operational efficiency. Spearheaded initiatives that increased warehouse sales from $1 million to $30 million, while enhancing team performance through effective training and development. Adept at budget forecasting and vendor sourcing to drive profitability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Central Services Manager
Associated Food Stores
01.2024 - Current
- Managed operations for three pharmacy business units, ensuring efficient service delivery.
- managing the day-to-day operations in the Inbound call center that supports 35 pharmacies, the RxHelpDesk that supports member stores (65) and corporate stores (36), and the generic warehouse that supports 340 pharmacies.
- Increased warehouse sales from $1 million to $30 million over 2.5 years.
- Achieved a return on investment of $117,000 in the inbound call center.
- Took our Inbound Call Center from not having an ROI to an ROI of 117K.
- Generated $218,000 in additional profit in 2024 through operational improvements.
- Generated $218,000 in additional profit through strategic initiatives in 2024
- Manages a team of 20 employees. Responsible for interviews, training, and hiring.
- Managed team of 20 employees, overseeing recruitment, training, and performance management.
- Supported budget development for three units by identifying and executing strategic projects.
- Executed budget strategies for three units, implementing key projects to enhance operational performance.
Business Warehouse Administration Specialist
Associated Food Stores
06.2021 - 08.2023
- Managed day-to-day operations in Generic Pharmacy Warehouse, fostering relationships across all organizational levels and overseeing onboarding of new vendors to enhance integration efficiency.
- Negotiated vendor discounts, recovering over $80,000 for the company.
- Recouped over $35,000 in vendor discounts through effective negotiations.
- Established and nurtured strong relationships with over 80 vendors to enhance collaboration.
- Built a generic medication catalog from 200 medications to over 380 in 2 months
- Facilitated customer communication to promptly address inquiries and support needs, enhancing service satisfaction.
- tracked and maintained licensing for 80+ vendors and pharmacies to maintain VAWD compliance.
- Tracked and maintained licensing for 80+ vendors and pharmacies, ensuring compliance with VAWD regulations.
Pharmacy Technician II
University Of Utah
03.2019 - 06.2021
- Managed medication refill requests using Centralized Comprehensive Refill Authorization (CCRA), providing crucial support to providers and pharmacists.
- Facilitated patient compliance by coordinating medication refills and processing prior authorization requests.
- Monitored refill requests to streamline workflow and support timely medication access.
- Compiled data from patient charts for prompt submission to pharmacy insurance, enabling efficient prior authorizations.
- Monitored patient medication management to ensure compliance with established standards.
- Delivered exceptional customer service via phone to pharmacies, patients, providers, and insurance companies.
- Collaborated with central fill operations to ensure timely delivery of patient medications.
- Collaborated with central fill operations to ensure the timely delivery of patient medications.
Senior Pharmacy Technician
Walgreens
03.2016 - 09.2019
- Ensured 87% of prescriptions were filled within 30 minutes during peak times.
- Improved completion rates by 15% while upholding high standards.
- Recouped over $5,000 in insurance rejections and reduced shrink by over $10,000.
- Implemented innovative programs, increasing operational efficiency and effectiveness.
- Oversaw pharmacy operations, ensuring adherence to operational excellence standards.
- Established processes for maintaining up-to-date inventory of prescriptions, reducing waste.
- Trained and hired new employees, enhancing team capabilities and readiness.
- Cultivated customer relationships in high-pressure environment, improving service quality.
Inventory Control
L-3 Communications
06.2015 - 10.2016
- Developed and implemented inventory control systems, enhancing accuracy of inventory records.
- Implemented inventory control measures, minimizing discrepancies and increasing accuracy.
- Contributed to development of automated inventory control system, enhancing efficiency of inventory management processes.
- Performed audits of warehouse operations, ensuring compliance with regulations.
- Ensured compliance with government standards by managing checkout processes for classified materials.
- Managed phone and email communications with internal clients, facilitating effective collaboration.
- Maintained high standards in client interactions to foster effective collaboration.
Para Educator
Beehive Academy
10.2015 - 06.2016
- Delivered targeted instruction and guidance to resource students in grades six to twelve, improving academic engagement and participation.
- Developed personalized improvement plans for students facing learning challenges, promoting academic growth and achievement.
- Analyzed operational data using spreadsheets to enhance visibility of classroom performance and pinpoint areas for improvement.
Cardmember Assistance
Discover Card
12.2014 - 06.2015
- Facilitated timely payment collections to meet financial targets
- Led team of 10 employees to meet departmental objectives
- Set and communicated team goals to align efforts towards shared objectives
- Compiled weekly reports to monitor team performance and track progress
New Hire Compliance
CR England
12.2014 - 06.2015
- Streamlined hiring processes, enhancing operational efficiency in high-turnover industry.
- Documented hiring processes, ensuring compliance and consistency across all procedures.
- Safeguarded confidential information to maintain privacy, delivering sensitive news with discretion.
- Managed professional communication for department via phone and Outlook, fostering clear information exchange.
Service Desk Supervisor
Kmart
10.2011 - 11.2012
- Promoted to supervisor within six months for exceptional performance.
- Resolved customer disputes and managed complex transactions, enhancing customer satisfaction.
- Monitored department KPIs to identify performance trends, guiding strategic adjustments.
- Arranged employee shifts to ensure operational continuity.
- Trained new employees on operational procedures and best practices, improving onboarding experience.
- Managed store opening and closing, ensuring accurate till balancing and cash account verification.
- Established a brand new store following liquidation, ensuring smooth operations.
- Assisted Kmart in liquidating Sears through strategic planning.
Education
MBA -
Western Governors
Salt Lake City, UT02.2026
Bachelor’s -
Western Governors
Salt Lake City, UT01.2021
Skills
- Project management
- Risk management
- Budget forecasting
- Operational efficiency
- Process execution
- Vendor sourcing
- Employee training
- Customer service
Certification
• State of Utah Pharmacy Technician, 9742156-1717
• PTCB, 300301401,
• PTCB, 300301401,
Timeline
Pharmacy Central Services Manager
Associated Food Stores
01.2024 - Current
Business Warehouse Administration Specialist
Associated Food Stores
06.2021 - 08.2023
Pharmacy Technician II
University Of Utah
03.2019 - 06.2021
Senior Pharmacy Technician
Walgreens
03.2016 - 09.2019
Para Educator
Beehive Academy
10.2015 - 06.2016
Inventory Control
L-3 Communications
06.2015 - 10.2016
Cardmember Assistance
Discover Card
12.2014 - 06.2015
New Hire Compliance
CR England
12.2014 - 06.2015
Service Desk Supervisor
Kmart
10.2011 - 11.2012
MBA -
Western Governors
Bachelor’s -
Western Governors