Jamie Tonjum
Brookings,SD
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Sales Support Specialist
Millborn Seeds
11.2014 - Current
- Elevate team efficiency and customer satisfaction by refining sales support processes
- Trained new team members, fostering a collaborative and skilled sales support team
- Accurately manage customer and vendor data
- Work with others in the company to enhance current processes
- Conflict resolution internally and externally
- Documented customer complaints and completed corrective action requests.
- Developed and maintained relationships with key accounts, existing customers, and vendors.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Hybrid work experience
Office Coordinator
Conference Technologies
11.2012 - 11.2014
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Fiscal Specialist
Community Health Clinic
01.2007 - 11.2012
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared monthly reports in compliance with regulatory and organizational standards.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Processed payroll
Education
High School -
Le Mars Community High School
Le Mars, IA05.2000
No Degree - Took Accounting And General Education Classes
Western Iowa Technical College
Sioux City, IASkills
- Critical Thinking
- Time Management
- Customer relationship management
- Organization Skills
- Decision-making
- Data Entry
- Adaptability and flexibility
- Microsoft Office
- Product knowledge
- Task prioritization
- Customer order management
- Complaint resolution
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Support Specialist
Millborn Seeds
11.2014 - Current
Office Coordinator
Conference Technologies
11.2012 - 11.2014
Fiscal Specialist
Community Health Clinic
01.2007 - 11.2012
High School -
Le Mars Community High School
No Degree - Took Accounting And General Education Classes
Western Iowa Technical College
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