Summary
Overview
Work History
Education
Skills
Certification
Title Clerk
Timeline
Generic

Jamie Trotter

Winston Salem,NC

Summary

Dynamic customer service professional with extensive experience at Professional Financial Services, adept at problem resolution and active listening. Proven track record of enhancing customer loyalty through empathetic conflict resolution and meticulous recordkeeping. Skilled in data entry and proficient in Microsoft Excel, consistently delivering exceptional support in high-pressure environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Professional Financial Services
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Administrative Assistant

Professional Financial Services
03.2015 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained inventory of office supplies and placed orders.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Managed filing system, entered data and completed other clerical tasks.

Deputy Court Clerk

State of North Carolina
03.2007 - 01.2015
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Promoted public trust in the judicial system by providing exceptional customer service to individuals seeking assistance from the court clerk''s office.
  • Managed efficient scheduling of court proceedings to avoid conflicts and ensure timely resolution of cases.
  • Reduced clerical errors by thoroughly reviewing all documents submitted to the court for accuracy and compliance with rules and regulations.
  • Streamlined workflow within the office through cross-training on various tasks, resulting in increased productivity among staff members.
  • Assisted judges with courtroom procedures, enabling smooth hearings and trials.
  • Maintained high standards of professionalism while interacting with diverse populations, including litigants, attorneys, jurors, witnesses, law enforcement officers, and other court personnel.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Provided assistance to attorneys and court personnel in courtroom
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Prepared court orders and judgments for signature.
  • Continuously improved knowledge of laws, policies, procedures related to the role as Deputy Court Clerk through ongoing professional development opportunities.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Performed routine data entry or document management.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.

Scan Coordinator

Food Lion
10.1996 - 03.2007
  • Participated in regular team meetings to stay informed about company policies, procedures, and best practices relevant to the Scan Coordinator role.
  • Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
  • Confirmed accurate price changes and prepared and printed daily price download for full visibility.
  • Kept records of production, tracked returned goods and took down and replaced new shelf tags.
  • Stocked and reset demo carts and confirmed closeout of stocking and scanning tasks.
  • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
  • Operated pallet jack to pull and push pallets and instructed team members in safe use.
  • Maintained strong communication with vendors to address any discrepancies or issues in a timely manner.
  • Provided excellent customer service by assisting shoppers with questions about product prices or discounts available at the time of purchase.
  • Enhanced inventory accuracy by conducting regular audits and maintaining up-to-date records.
  • Demonstrated attention to detail when entering data into the system, minimizing errors that could impact store operations negatively.

Education

Associate of Arts - Creative Writing

Forsyth Technical Community College
Winston-Salem, NC
05-2001

High School Diploma -

Robert B. Glenn High School
Kernersville, NC
05-1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Documentation
  • Administrative support
  • Data collection
  • Clerical support
  • Filing
  • Multi-line phone talent
  • Coordination
  • Recordkeeping strengths
  • Account updating
  • Spreadsheets
  • Office equipment proficiency
  • Key holder experience

Certification

North Carolina Notary Public


April 2025-Present

Title Clerk

Worked with area dealerships with recent vehicle sales to assure title paperwork was sent to NCDMV in timely manner.  Worked with NCDMV in problem solving to make sure customers received their titles properly. 


ELT

Premier Title

Timeline

Customer Service Representative

Professional Financial Services
06.2022 - Current

Administrative Assistant

Professional Financial Services
03.2015 - Current

Deputy Court Clerk

State of North Carolina
03.2007 - 01.2015

Scan Coordinator

Food Lion
10.1996 - 03.2007

Associate of Arts - Creative Writing

Forsyth Technical Community College

High School Diploma -

Robert B. Glenn High School

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