Jamie Turner
Chester,VA
Summary
Highly proactive manager with 19 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
34
34
years of professional experience
Work History
Unit Director
Tand's Bojangles
10.2023 - Current
- Enhanced patient care quality by implementing evidence-based practices and protocols.
- Streamlined unit operations for increased efficiency through effective delegation and task prioritization.
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Ensured compliance with hospital policies, state regulations, and accreditation standards through regular audits and process improvements.
Facility General Manager
Army and Air Force Exchange Services
06.2018 - 09.2023
- Supervised staff of 18+ in day-to-day activities
- Evaluated facility operations and personnel for safety and health regulations compliance
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services
- Led facility management staff and consultants in producing business plan that focused on facility operations
- Conducted weekly inspections of facility grounds, external structure, systems, and equipment
- Tracked and documented operational and financial records to perform analysis of performance and costs
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Improved facility operations by implementing efficient management practices and streamlining processes.
Facility General Manager
Army and Air Force Exchange Services
10.2011 - 06.2018
- Supervised staff of 15+ in day-to-day activities
- Evaluated facility operations and personnel for safety and health regulations compliance
- Maintained inventory and ordered supplies to keep facility resources readily available
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Enhanced employee productivity by providing ongoing training and development opportunities.
- Maintained a high level of customer satisfaction by ensuring the delivery of quality services within established timelines.
Facility General Manager
Army and Air Force Exchange Serveses
06.2006 - 09.2011
- Supervised staff of 22+ in day-to-day activities
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services
- Oversaw annual budget to handle supply, labor and maintenance needs
- Prepared reports and schedules with accuracy
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Improved facility operations by implementing efficient management practices and streamlining processes.
Facility General Manager
Army and Air Force Exchange Servises
11.2004 - 05.2006
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services
- Conducted weekly inspections of facility grounds, external structure, systems, and equipment
- Supervised staff of 9+ in day-to-day activities
- Led facility management staff that focused on facility operations
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
Assistant Facility Manager
Army and Air Force Exchange Services
12.2000 - 11.2004
- Prepared reports and schedules with accuracy
- Maintained facility grounds, and safety compliance
- Held classes to teach staff facility procedures.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Operations Clerk
Army and Air Force Exchange Servises
02.1994 - 10.1999
- Restocked supplies and submitted purchase orders to maintain stock levels
- Reviewed files, records and other documents to obtain information to respond to requests
- Purchased and maintained office supplies
- Input data into spreadsheets and databases
- Responded to inquiries from callers seeking information
- Assisted with onboarding of new employees.
Field Artillery Surveyor
United States Army
08.1989 - 07.1993
- Coordinated with other military units and agencies to support operations and align with mission
- Worked well in a team setting, providing support and guidance
- Identified issues, analyzed information and provided solutions to problems
- Self-motivated, with a strong sense of personal responsibility
- Demonstrated strong organizational and time management skills while managing multiple projects
- Worked flexible hours across night, weekend and holiday shifts
- Learned and adapted quickly to new technology and software applications
- Coordinated with other military units and agencies to support operations and align with mission.
Education
Vocational, High School Diploma -
Booker T. Washington
06.1988
Skills
- Microsoft Word
- Microsoft Office
- German
- Team Leadership
- Brand Management
- Budget Management
- Training and Development
- Decision Making
- Strategic Planning
- Time Management
Personal Information
Title: Facility Manager
Awards
- 04/01/2022, Contribution Award
- 10/01/2008, Excellent Award
- 06/01/2004, Excellent Award
Timeline
Unit Director
Tand's Bojangles
10.2023 - Current
Facility General Manager
Army and Air Force Exchange Services
06.2018 - 09.2023
Facility General Manager
Army and Air Force Exchange Services
10.2011 - 06.2018
Facility General Manager
Army and Air Force Exchange Serveses
06.2006 - 09.2011
Facility General Manager
Army and Air Force Exchange Servises
11.2004 - 05.2006
Assistant Facility Manager
Army and Air Force Exchange Services
12.2000 - 11.2004
Operations Clerk
Army and Air Force Exchange Servises
02.1994 - 10.1999
Field Artillery Surveyor
United States Army
08.1989 - 07.1993
Vocational, High School Diploma -
Booker T. Washington