Jamie Upshaw
Summary
Dependable and successful at providing fast, high-quality customer service to guests in a multitude of settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
A Proactive and caring worker with years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
4
4
years of professional experience
Work History
Assistant Teacher
Big Blue Marble Academy
McDonough, GA
09.2023 - Current
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
Front Desk Receptionist
Dave & Buster's
04.2022 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Server And To-Go Team
Longhorn Steakhouse
Fayetteville, GA
12.2021 - 02.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Counter Attendant of Food and Beverage
Fun Spot America Atlanta
05.2021 - 07.2021
- Managed multiple tasks in high-volume environment.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed customer orders and accurately entered into order system.
- Reconciled cash drawer and corrected any errors.
Childcare Worker
Freelance
Atlanta, Ga
03.2020 - 09.2020
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Cared for children ages 5 to 12 in nurturing and age-appropriate way.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Advanced Placement Teacher's Assistant
John Dearin
Jonesboro Ga
12.2019 - 03.2020
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Provided support to help students with special needs learn and grow.
Education
Some College (No Degree) - Nursing
Georgia State University
Atlanta, GAHigh School Diploma -
Mundy's Mill High School
Jonesboro, GA05.2022
Skills
- Sales Expertise
- Cash Handling
- Hospitality Service Expertise
- Sales Techniques
- Adaptable and Flexible
- Natural Leadership
- Business Development Understanding
- Individualized Instruction
- Behavior Modeling
Timeline
Assistant Teacher
Big Blue Marble Academy
09.2023 - Current
Front Desk Receptionist
Dave & Buster's
04.2022 - Current
Server And To-Go Team
Longhorn Steakhouse
12.2021 - 02.2023
Counter Attendant of Food and Beverage
Fun Spot America Atlanta
05.2021 - 07.2021
Childcare Worker
Freelance
03.2020 - 09.2020
Advanced Placement Teacher's Assistant
John Dearin
12.2019 - 03.2020
Some College (No Degree) - Nursing
Georgia State University
High School Diploma -
Mundy's Mill High School